FCC Consumer Complaints – 25 April 2022
Introduction
On 25 April 2022, the Federal Communications Commission recorded 893 consumer complaints relating to telecommunications services, this was higher than the 297 complaints recorded the previous day. Reports were received from 46 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 405 complaints.
Key statistics
- Total complaints
- 893
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (405)
- Most reported state/territory
- California (107)
Where the complaints came from
Across 582 cities in 46 states and territories, a total of 893 complaints were recorded on 25 April 2022. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A notable concentration at the city level was observed in Maryland, where Fort George G Meade accounted for 30 of the 39 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 107 | 12.0% |
| Florida | 81 | 9.1% |
| Texas | 79 | 8.8% |
| New York | 62 | 6.9% |
| Louisiana | 54 | 6.0% |
| Maryland | 39 | 4.4% |
| North Carolina | 30 | 3.4% |
| Arizona | 27 | 3.0% |
| Pennsylvania | 27 | 3.0% |
| Georgia | 24 | 2.7% |
| Other states and territories | 362 | 40.5% |
Location highlight
A large share of complaints in Maryland originated from Fort George G Meade, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date fell into 8 different complaint categories. The largest number of complaints fell within Phone, which accounted for 632 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 632 | 70.8% |
| Internet | 165 | 18.5% |
| TV | 74 | 8.3% |
| Radio | 11 | 1.2% |
| Accessibility | 8 | 0.9% |
| Broadband Story | 1 | 0.1% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
632 complaints were recorded in this category, representing 70.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 405 | 64.1% |
| Availability (including rural call completion) | 74 | 11.7% |
| Billing | 55 | 8.7% |
| Equipment | 38 | 6.0% |
| Number Portability (keeping your number if you change providers) | 16 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.9% |
| Interference (including signal jammers) | 12 | 1.9% |
| Junk Faxes | 11 | 1.7% |
| Privacy | 7 | 1.1% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
165 complaints were recorded in this category, representing 18.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 71 | 43.0% |
| Billing | 51 | 30.9% |
| Equipment | 13 | 7.9% |
| Interference | 12 | 7.3% |
| Privacy | 9 | 5.5% |
| Speed | 9 | 5.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
74 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 28 | 37.8% |
| Billing | 23 | 31.1% |
| Loud Commercials | 11 | 14.9% |
| Equipment | 4 | 5.4% |
| Indecency | 4 | 5.4% |
| Interference | 2 | 2.7% |
| Privacy | 1 | 1.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.