FCC Consumer Complaints – 27 April 2022
Introduction
On 27 April 2022, the Federal Communications Commission recorded 854 consumer complaints relating to telecommunications services, this was higher than the 845 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 430 complaints recorded.
Key statistics
- Total complaints
- 854
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (430)
- Most reported state/territory
- California (116)
Where the complaints came from
A total of 854 complaints were recorded on 27 April 2022, with reports originating from 600 cities in 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 116 | 13.6% |
| Florida | 67 | 7.8% |
| New York | 63 | 7.4% |
| Texas | 60 | 7.0% |
| Pennsylvania | 37 | 4.3% |
| Virginia | 37 | 4.3% |
| Illinois | 34 | 4.0% |
| Ohio | 34 | 4.0% |
| Arizona | 28 | 3.3% |
| New Jersey | 26 | 3.0% |
| Other states and territories | 350 | 41.0% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 609 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 609 | 71.3% |
| Internet | 177 | 20.7% |
| TV | 46 | 5.4% |
| Radio | 17 | 2.0% |
| Accessibility | 3 | 0.4% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
609 complaints were recorded in this category, representing 71.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 430 | 70.6% |
| Availability (including rural call completion) | 50 | 8.2% |
| Billing | 46 | 7.6% |
| Equipment | 29 | 4.8% |
| Number Portability (keeping your number if you change providers) | 23 | 3.8% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.5% |
| Interference (including signal jammers) | 8 | 1.3% |
| Privacy | 7 | 1.1% |
| Junk Faxes | 6 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
177 complaints were recorded in this category, representing 20.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 66 | 37.3% |
| Billing | 58 | 32.8% |
| Speed | 18 | 10.2% |
| Interference | 12 | 6.8% |
| Privacy | 12 | 6.8% |
| Equipment | 11 | 6.2% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
46 complaints were recorded in this category, representing 5.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 47.8% |
| Availability | 12 | 26.1% |
| Equipment | 4 | 8.7% |
| Loud Commercials | 4 | 8.7% |
| Indecency | 2 | 4.3% |
| Interference | 2 | 4.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.