FCC Consumer Complaints – 28 April 2022
Introduction
On Thursday, 28 April 2022, the Federal Communications Commission recorded 894 consumer complaints relating to telecommunications services, complaint volume increased from 854 complaints the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 466 complaints.
Key statistics
- Total complaints
- 894
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (466)
- Most reported state/territory
- California (128)
Where the complaints came from
Across 612 cities in 49 states and territories, a total of 894 complaints were recorded on 28 April 2022. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 128 | 14.3% |
| Florida | 68 | 7.6% |
| Texas | 65 | 7.3% |
| New York | 48 | 5.4% |
| Illinois | 43 | 4.8% |
| Georgia | 40 | 4.5% |
| Massachusetts | 33 | 3.7% |
| North Carolina | 32 | 3.6% |
| Pennsylvania | 29 | 3.2% |
| Virginia | 29 | 3.2% |
| Other states and territories | 376 | 42.1% |
What the complaints were about
The complaints recorded on this date fell into 8 different complaint categories. Phone was the most reported category, with 652 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 652 | 72.9% |
| Internet | 158 | 17.7% |
| TV | 66 | 7.4% |
| Radio | 9 | 1.0% |
| Accessibility | 5 | 0.6% |
| Request for Dispute Assistance | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
652 complaints were recorded in this category, representing 72.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 466 | 71.5% |
| Billing | 76 | 11.7% |
| Availability (including rural call completion) | 39 | 6.0% |
| Equipment | 31 | 4.8% |
| Privacy | 12 | 1.8% |
| Number Portability (keeping your number if you change providers) | 10 | 1.5% |
| Junk Faxes | 8 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.9% |
| Interference (including signal jammers) | 4 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
158 complaints were recorded in this category, representing 17.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 56 | 35.4% |
| Billing | 50 | 31.6% |
| Speed | 22 | 13.9% |
| Interference | 15 | 9.5% |
| Equipment | 9 | 5.7% |
| Privacy | 6 | 3.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
66 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 33.3% |
| Billing | 22 | 33.3% |
| Loud Commercials | 10 | 15.2% |
| Indecency | 7 | 10.6% |
| Equipment | 2 | 3.0% |
| Interference | 2 | 3.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.