FCC Consumer Complaints – 29 April 2022
Introduction
On 29 April 2022, the Federal Communications Commission recorded 750 consumer complaints relating to telecommunications services, this was lower than the 894 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 373 complaints.
Key statistics
- Total complaints
- 750
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (373)
- Most reported state/territory
- California (108)
Where the complaints came from
A total of 750 complaints were recorded on 29 April 2022, with reports originating from 514 cities in 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 108 | 14.4% |
| New York | 57 | 7.6% |
| Texas | 57 | 7.6% |
| Florida | 51 | 6.8% |
| Pennsylvania | 30 | 4.0% |
| Ohio | 29 | 3.9% |
| North Carolina | 27 | 3.6% |
| Massachusetts | 24 | 3.2% |
| Virginia | 24 | 3.2% |
| Washington | 23 | 3.1% |
| Other states and territories | 320 | 42.7% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 549 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 549 | 73.2% |
| Internet | 140 | 18.7% |
| TV | 47 | 6.3% |
| Radio | 8 | 1.1% |
| Accessibility | 3 | 0.4% |
| Emergency | 3 | 0.4% |
Phone complaints
549 complaints were recorded in this category, representing 73.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 373 | 67.9% |
| Billing | 60 | 10.9% |
| Availability (including rural call completion) | 35 | 6.4% |
| Equipment | 27 | 4.9% |
| Number Portability (keeping your number if you change providers) | 23 | 4.2% |
| Privacy | 11 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.6% |
| Interference (including signal jammers) | 6 | 1.1% |
| Junk Faxes | 5 | 0.9% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
140 complaints were recorded in this category, representing 18.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 47 | 33.6% |
| Availability | 44 | 31.4% |
| Speed | 16 | 11.4% |
| Equipment | 14 | 10.0% |
| Interference | 11 | 7.9% |
| Privacy | 8 | 5.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
47 complaints were recorded in this category, representing 6.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 40.4% |
| Availability | 10 | 21.3% |
| Loud Commercials | 10 | 21.3% |
| Indecency | 4 | 8.5% |
| Equipment | 3 | 6.4% |
| Interference | 1 | 2.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.