FCC Consumer Complaints – 30 April 2022
Introduction
The Federal Communications Commission recorded 394 consumer complaints on Saturday, 30 April 2022 relating to telecommunications services, complaint volume fell from 750 complaints the previous day. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 179 complaints.
Key statistics
- Total complaints
- 394
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (179)
- Most reported state/territory
- California (58)
Where the complaints came from
On 30 April 2022, the 394 complaints recorded by the Federal Communications Commission were reported from 268 cities across 48 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 58 | 14.7% |
| New York | 48 | 12.2% |
| Texas | 28 | 7.1% |
| Massachusetts | 22 | 5.6% |
| Florida | 21 | 5.3% |
| Virginia | 15 | 3.8% |
| Illinois | 14 | 3.6% |
| Louisiana | 14 | 3.6% |
| Pennsylvania | 14 | 3.6% |
| Georgia | 12 | 3.0% |
| Other states and territories | 148 | 37.6% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 260 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 260 | 66.0% |
| Internet | 85 | 21.6% |
| TV | 40 | 10.2% |
| Radio | 4 | 1.0% |
| Emergency | 3 | 0.8% |
| Accessibility | 2 | 0.5% |
Phone complaints
260 complaints were recorded in this category, representing 66.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 179 | 68.8% |
| Billing | 26 | 10.0% |
| Availability (including rural call completion) | 17 | 6.5% |
| Equipment | 11 | 4.2% |
| Number Portability (keeping your number if you change providers) | 9 | 3.5% |
| Privacy | 9 | 3.5% |
| Interference (including signal jammers) | 5 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
85 complaints were recorded in this category, representing 21.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 28 | 32.9% |
| Billing | 18 | 21.2% |
| Speed | 17 | 20.0% |
| Interference | 13 | 15.3% |
| Privacy | 6 | 7.1% |
| Equipment | 3 | 3.5% |
A broad mix of issues was reported in this category, with Availability, Billing and Speed among the most common.
TV complaints
40 complaints were recorded in this category, representing 10.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 16 | 40.0% |
| Billing | 11 | 27.5% |
| Availability | 9 | 22.5% |
| Indecency | 4 | 10.0% |
The largest share of complaints in this category related to Loud Commercials and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.