FCC Consumer Complaints – 1 May 2022
Introduction
A total of 264 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 1 May 2022, this was lower than the 394 complaints recorded the day before. Reports were received from 43 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 264
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (63)
- Most reported state/territory
- California (33)
Where the complaints came from
On 1 May 2022, the 264 complaints recorded by the Federal Communications Commission were reported from 212 cities across 43 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 33 | 12.5% |
| Florida | 19 | 7.2% |
| Louisiana | 19 | 7.2% |
| Texas | 19 | 7.2% |
| New York | 16 | 6.1% |
| Pennsylvania | 13 | 4.9% |
| North Carolina | 9 | 3.4% |
| Michigan | 8 | 3.0% |
| Ohio | 8 | 3.0% |
| Georgia | 7 | 2.7% |
| Other states and territories | 113 | 42.8% |
Location highlight
Complaints in California were reported across 23 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 129 complaints. This was followed by Internet, which accounted for 92 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 129 | 48.9% |
| Internet | 92 | 34.8% |
| TV | 32 | 12.1% |
| Accessibility | 5 | 1.9% |
| Radio | 4 | 1.5% |
| Emergency | 1 | 0.4% |
| Request for Dispute Assistance | 1 | 0.4% |
Phone complaints
129 complaints were recorded in this category, representing 48.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 63 | 48.8% |
| Availability (including rural call completion) | 21 | 16.3% |
| Billing | 19 | 14.7% |
| Equipment | 10 | 7.8% |
| Number Portability (keeping your number if you change providers) | 6 | 4.7% |
| Cramming (unauthorized charges on your phone bill) | 4 | 3.1% |
| Interference (including signal jammers) | 3 | 2.3% |
| Privacy | 3 | 2.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
92 complaints were recorded in this category, representing 34.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 31 | 33.7% |
| Billing | 27 | 29.3% |
| Interference | 15 | 16.3% |
| Speed | 14 | 15.2% |
| Equipment | 3 | 3.3% |
| Privacy | 2 | 2.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
32 complaints were recorded in this category, representing 12.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 40.6% |
| Loud Commercials | 8 | 25.0% |
| Availability | 5 | 15.6% |
| Indecency | 4 | 12.5% |
| Equipment | 2 | 6.3% |
Billing and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.