FCC Consumer Complaints – 2 May 2022
Introduction
On 2 May 2022, 712 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 264 complaints recorded the day before. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 312 complaints.
Key statistics
- Total complaints
- 712
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (312)
- Most reported state/territory
- California (87)
Where the complaints came from
The 712 complaints recorded on 2 May 2022 originated from 497 cities across 48 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 87 | 12.2% |
| New York | 52 | 7.3% |
| Florida | 51 | 7.2% |
| Texas | 48 | 6.7% |
| Michigan | 35 | 4.9% |
| Ohio | 33 | 4.6% |
| North Carolina | 27 | 3.8% |
| Georgia | 26 | 3.7% |
| Virginia | 26 | 3.7% |
| Arizona | 25 | 3.5% |
| Other states and territories | 302 | 42.4% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 507 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 507 | 71.2% |
| Internet | 135 | 19.0% |
| TV | 54 | 7.6% |
| Radio | 8 | 1.1% |
| Accessibility | 6 | 0.8% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
507 complaints were recorded in this category, representing 71.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 312 | 61.5% |
| Billing | 55 | 10.8% |
| Availability (including rural call completion) | 48 | 9.5% |
| Equipment | 28 | 5.5% |
| Number Portability (keeping your number if you change providers) | 21 | 4.1% |
| Privacy | 18 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 12 | 2.4% |
| Junk Faxes | 8 | 1.6% |
| Interference (including signal jammers) | 3 | 0.6% |
| Rural Call Completion | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
135 complaints were recorded in this category, representing 19.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 56 | 41.5% |
| Availability | 48 | 35.6% |
| Speed | 14 | 10.4% |
| Interference | 7 | 5.2% |
| Equipment | 5 | 3.7% |
| Privacy | 5 | 3.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
54 complaints were recorded in this category, representing 7.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 61.1% |
| Availability | 11 | 20.4% |
| Indecency | 4 | 7.4% |
| Loud Commercials | 3 | 5.6% |
| Equipment | 1 | 1.9% |
| Interference | 1 | 1.9% |
| Privacy | 1 | 1.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.