FCC Consumer Complaints – 3 May 2022
Introduction
A total of 841 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 3 May 2022, this was higher than the 712 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 418 complaints.
Key statistics
- Total complaints
- 841
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (418)
- Most reported state/territory
- California (109)
Where the complaints came from
On 3 May 2022, the 841 complaints recorded by the Federal Communications Commission were reported from 576 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, a significant concentration was observed in Colorado, where Broomfield accounted for 67 of the 84 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 13.0% |
| Colorado | 84 | 10.0% |
| Florida | 62 | 7.4% |
| New York | 61 | 7.3% |
| Texas | 43 | 5.1% |
| Ohio | 34 | 4.0% |
| Michigan | 31 | 3.7% |
| Virginia | 30 | 3.6% |
| Georgia | 25 | 3.0% |
| Illinois | 24 | 2.9% |
| Other states and territories | 337 | 40.1% |
Location highlight
A large share of complaints in Colorado originated from Broomfield, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 613 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 613 | 72.9% |
| Internet | 164 | 19.5% |
| TV | 49 | 5.8% |
| Radio | 10 | 1.2% |
| Emergency | 3 | 0.4% |
| Accessibility | 2 | 0.2% |
Phone complaints
613 complaints were recorded in this category, representing 72.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 418 | 68.2% |
| Billing | 55 | 9.0% |
| Availability (including rural call completion) | 37 | 6.0% |
| Equipment | 36 | 5.9% |
| Number Portability (keeping your number if you change providers) | 21 | 3.4% |
| Junk Faxes | 17 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 16 | 2.6% |
| Interference (including signal jammers) | 5 | 0.8% |
| Privacy | 5 | 0.8% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
164 complaints were recorded in this category, representing 19.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 67 | 40.9% |
| Availability | 52 | 31.7% |
| Speed | 16 | 9.8% |
| Equipment | 10 | 6.1% |
| Interference | 10 | 6.1% |
| Privacy | 9 | 5.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
49 complaints were recorded in this category, representing 5.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 46.9% |
| Availability | 14 | 28.6% |
| Loud Commercials | 6 | 12.2% |
| Indecency | 2 | 4.1% |
| Privacy | 2 | 4.1% |
| Equipment | 1 | 2.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.