FCC Consumer Complaints – 4 May 2022
Introduction
On 4 May 2022, 791 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 841 complaints recorded the day before. Complaints were reported across 53 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 371 complaints.
Key statistics
- Total complaints
- 791
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (371)
- Most reported state/territory
- California (109)
Where the complaints came from
On 4 May 2022, the 791 complaints recorded by the Federal Communications Commission were reported from 559 cities across 53 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 13.8% |
| Texas | 73 | 9.2% |
| New York | 56 | 7.1% |
| Florida | 41 | 5.2% |
| North Carolina | 37 | 4.7% |
| Georgia | 32 | 4.0% |
| Virginia | 29 | 3.7% |
| Pennsylvania | 27 | 3.4% |
| Ohio | 25 | 3.2% |
| Michigan | 23 | 2.9% |
| Other states and territories | 338 | 42.7% |
Location highlight
California had the widest distribution of complaints, with reports originating from 65 different cities.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 581 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 581 | 73.5% |
| Internet | 137 | 17.3% |
| TV | 46 | 5.8% |
| Radio | 18 | 2.3% |
| Accessibility | 5 | 0.6% |
| Emergency | 2 | 0.3% |
| Request for Dispute Assistance | 2 | 0.3% |
Phone complaints
581 complaints were recorded in this category, representing 73.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 371 | 63.9% |
| Billing | 62 | 10.7% |
| Availability (including rural call completion) | 61 | 10.5% |
| Equipment | 30 | 5.2% |
| Number Portability (keeping your number if you change providers) | 18 | 3.1% |
| Privacy | 16 | 2.8% |
| Junk Faxes | 11 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.0% |
| Interference (including signal jammers) | 6 | 1.0% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
137 complaints were recorded in this category, representing 17.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 60 | 43.8% |
| Availability | 49 | 35.8% |
| Equipment | 8 | 5.8% |
| Interference | 8 | 5.8% |
| Privacy | 6 | 4.4% |
| Speed | 6 | 4.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
46 complaints were recorded in this category, representing 5.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 41.3% |
| Availability | 9 | 19.6% |
| Loud Commercials | 9 | 19.6% |
| Indecency | 4 | 8.7% |
| Privacy | 3 | 6.5% |
| Equipment | 2 | 4.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.