FCC Consumer Complaints – 5 May 2022
Introduction
A total of 868 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 5 May 2022, complaint volume increased from 791 complaints the day before. The complaints came from 49 states and territories, with Texas reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 407 complaints.
Key statistics
- Total complaints
- 868
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (407)
- Most reported state/territory
- Texas (89)
Where the complaints came from
A total of 868 complaints were recorded on 5 May 2022, with reports originating from 557 cities in 49 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 89 | 10.3% |
| California | 84 | 9.7% |
| Florida | 82 | 9.4% |
| New York | 61 | 7.0% |
| Pennsylvania | 34 | 3.9% |
| Illinois | 32 | 3.7% |
| Ohio | 30 | 3.5% |
| Indiana | 27 | 3.1% |
| North Carolina | 27 | 3.1% |
| Washington | 27 | 3.1% |
| Other states and territories | 374 | 43.1% |
What the complaints were about
Complaints recorded on this date related to 8 different complaint categories. The largest number of complaints fell within Phone, which accounted for 624 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 624 | 71.9% |
| Internet | 173 | 19.9% |
| TV | 46 | 5.3% |
| Radio | 16 | 1.8% |
| Accessibility | 4 | 0.5% |
| Broadband Story | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
624 complaints were recorded in this category, representing 71.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 407 | 65.2% |
| Billing | 66 | 10.6% |
| Availability (including rural call completion) | 50 | 8.0% |
| Equipment | 50 | 8.0% |
| Number Portability (keeping your number if you change providers) | 21 | 3.4% |
| Interference (including signal jammers) | 10 | 1.6% |
| Privacy | 9 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.8% |
| Junk Faxes | 5 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
173 complaints were recorded in this category, representing 19.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 89 | 51.4% |
| Billing | 51 | 29.5% |
| Speed | 12 | 6.9% |
| Equipment | 9 | 5.2% |
| Interference | 9 | 5.2% |
| Privacy | 3 | 1.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
46 complaints were recorded in this category, representing 5.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 39.1% |
| Availability | 13 | 28.3% |
| Equipment | 5 | 10.9% |
| Loud Commercials | 5 | 10.9% |
| Interference | 3 | 6.5% |
| Indecency | 1 | 2.2% |
| Privacy | 1 | 2.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.