FCC Consumer Complaints – 6 May 2022
Introduction
The Federal Communications Commission recorded 767 consumer complaints on 6 May 2022 relating to telecommunications services, this was lower than the 868 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 353 complaints.
Key statistics
- Total complaints
- 767
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (353)
- Most reported state/territory
- California (105)
Where the complaints came from
On 6 May 2022, the 767 complaints recorded by the Federal Communications Commission were reported from 507 cities across 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 105 | 13.7% |
| New York | 68 | 8.9% |
| Texas | 63 | 8.2% |
| Florida | 55 | 7.2% |
| Illinois | 32 | 4.2% |
| Pennsylvania | 30 | 3.9% |
| Iowa | 26 | 3.4% |
| Georgia | 24 | 3.1% |
| Virginia | 24 | 3.1% |
| Washington | 24 | 3.1% |
| Other states and territories | 315 | 41.1% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 542 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 542 | 70.7% |
| Internet | 139 | 18.1% |
| TV | 57 | 7.4% |
| Radio | 21 | 2.7% |
| Emergency | 4 | 0.5% |
| Accessibility | 3 | 0.4% |
| Broadband Story | 1 | 0.1% |
Phone complaints
542 complaints were recorded in this category, representing 70.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 353 | 65.1% |
| Billing | 57 | 10.5% |
| Availability (including rural call completion) | 49 | 9.0% |
| Equipment | 28 | 5.2% |
| Number Portability (keeping your number if you change providers) | 24 | 4.4% |
| Privacy | 10 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.7% |
| Interference (including signal jammers) | 7 | 1.3% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
| Junk Faxes | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
139 complaints were recorded in this category, representing 18.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 59 | 42.4% |
| Billing | 44 | 31.7% |
| Privacy | 11 | 7.9% |
| Equipment | 9 | 6.5% |
| Speed | 9 | 6.5% |
| Interference | 7 | 5.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
57 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 49.1% |
| Availability | 12 | 21.1% |
| Loud Commercials | 10 | 17.5% |
| Equipment | 3 | 5.3% |
| Indecency | 3 | 5.3% |
| Interference | 1 | 1.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.