FCC Consumer Complaints – 7 May 2022
Introduction
On 7 May 2022, the Federal Communications Commission recorded 408 consumer complaints relating to telecommunications services, this was lower than the 767 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 184 complaints recorded.
Key statistics
- Total complaints
- 408
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (184)
- Most reported state/territory
- California (54)
Where the complaints came from
The 408 complaints recorded on 7 May 2022 originated from 275 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 54 | 13.2% |
| New York | 34 | 8.3% |
| Texas | 27 | 6.6% |
| Iowa | 26 | 6.4% |
| Pennsylvania | 19 | 4.7% |
| Florida | 18 | 4.4% |
| Arizona | 16 | 3.9% |
| New Jersey | 16 | 3.9% |
| Massachusetts | 14 | 3.4% |
| Illinois | 13 | 3.2% |
| Other states and territories | 171 | 41.9% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 259 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 259 | 63.5% |
| Internet | 103 | 25.2% |
| TV | 33 | 8.1% |
| Radio | 7 | 1.7% |
| Accessibility | 3 | 0.7% |
| Emergency | 2 | 0.5% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
259 complaints were recorded in this category, representing 63.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 184 | 71.0% |
| Billing | 25 | 9.7% |
| Availability (including rural call completion) | 15 | 5.8% |
| Equipment | 12 | 4.6% |
| Number Portability (keeping your number if you change providers) | 12 | 4.6% |
| Privacy | 5 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.8% |
| Interference (including signal jammers) | 2 | 0.8% |
| Junk Faxes | 1 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
103 complaints were recorded in this category, representing 25.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 42 | 40.8% |
| Billing | 34 | 33.0% |
| Speed | 11 | 10.7% |
| Privacy | 8 | 7.8% |
| Interference | 5 | 4.9% |
| Equipment | 3 | 2.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
33 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 33.3% |
| Billing | 10 | 30.3% |
| Loud Commercials | 4 | 12.1% |
| Privacy | 4 | 12.1% |
| Indecency | 3 | 9.1% |
| Equipment | 1 | 3.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.