FCC Consumer Complaints – 8 May 2022
Introduction
On Sunday, 8 May 2022, 288 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 408 complaints the previous day. Reports were received from 43 states and territories, with California accounting for the largest number of submissions at 53 complaints. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 288
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (89)
- Most reported state/territory
- California (53)
Where the complaints came from
On 8 May 2022, the 288 complaints recorded by the Federal Communications Commission were reported from 207 cities across 43 states and territories. Complaint activity was somewhat more concentrated than usual, with California accounting for the largest share of reports. At the city level, no single location accounted for a notable share of complaints.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 53 | 18.4% |
| New York | 21 | 7.3% |
| Florida | 15 | 5.2% |
| Arizona | 12 | 4.2% |
| Nevada | 12 | 4.2% |
| Illinois | 11 | 3.8% |
| Texas | 11 | 3.8% |
| Georgia | 9 | 3.1% |
| Iowa | 9 | 3.1% |
| Maryland | 9 | 3.1% |
| Other states and territories | 126 | 43.8% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 172 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 172 | 59.7% |
| Internet | 68 | 23.6% |
| TV | 34 | 11.8% |
| Radio | 10 | 3.5% |
| Accessibility | 2 | 0.7% |
| Emergency | 2 | 0.7% |
Phone complaints
172 complaints were recorded in this category, representing 59.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 89 | 51.7% |
| Billing | 27 | 15.7% |
| Equipment | 15 | 8.7% |
| Availability (including rural call completion) | 14 | 8.1% |
| Number Portability (keeping your number if you change providers) | 9 | 5.2% |
| Privacy | 7 | 4.1% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.9% |
| Interference (including signal jammers) | 4 | 2.3% |
| Slamming (change of your carrier without permission) | 2 | 1.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
68 complaints were recorded in this category, representing 23.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 25 | 36.8% |
| Billing | 24 | 35.3% |
| Speed | 6 | 8.8% |
| Equipment | 5 | 7.4% |
| Interference | 4 | 5.9% |
| Privacy | 4 | 5.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
34 complaints were recorded in this category, representing 11.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 35.3% |
| Billing | 8 | 23.5% |
| Loud Commercials | 6 | 17.6% |
| Indecency | 3 | 8.8% |
| Equipment | 2 | 5.9% |
| Interference | 2 | 5.9% |
| Privacy | 1 | 2.9% |
A broad mix of issues was reported in this category, with Availability, Billing and Loud Commercials among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.