FCC Consumer Complaints – 9 May 2022
Introduction
On 9 May 2022, 839 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 288 complaints the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 361 complaints.
Key statistics
- Total complaints
- 839
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (361)
- Most reported state/territory
- California (116)
Where the complaints came from
A total of 839 complaints were recorded on 9 May 2022, with reports originating from 565 cities in 49 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 116 | 13.8% |
| Texas | 85 | 10.1% |
| Florida | 62 | 7.4% |
| New York | 56 | 6.7% |
| Pennsylvania | 32 | 3.8% |
| Illinois | 29 | 3.5% |
| Virginia | 25 | 3.0% |
| North Carolina | 24 | 2.9% |
| Washington | 23 | 2.7% |
| Ohio | 22 | 2.6% |
| Other states and territories | 363 | 43.3% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 570 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 570 | 67.9% |
| Internet | 189 | 22.5% |
| TV | 58 | 6.9% |
| Radio | 14 | 1.7% |
| Accessibility | 4 | 0.5% |
| Broadband Story | 2 | 0.2% |
| Emergency | 2 | 0.2% |
Phone complaints
570 complaints were recorded in this category, representing 67.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 361 | 63.3% |
| Availability (including rural call completion) | 66 | 11.6% |
| Billing | 64 | 11.2% |
| Equipment | 26 | 4.6% |
| Number Portability (keeping your number if you change providers) | 24 | 4.2% |
| Privacy | 9 | 1.6% |
| Junk Faxes | 8 | 1.4% |
| Interference (including signal jammers) | 7 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
189 complaints were recorded in this category, representing 22.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 83 | 43.9% |
| Billing | 66 | 34.9% |
| Equipment | 12 | 6.3% |
| Privacy | 11 | 5.8% |
| Speed | 9 | 4.8% |
| Interference | 8 | 4.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
58 complaints were recorded in this category, representing 6.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 41.4% |
| Availability | 18 | 31.0% |
| Equipment | 5 | 8.6% |
| Indecency | 5 | 8.6% |
| Interference | 3 | 5.2% |
| Loud Commercials | 2 | 3.4% |
| Privacy | 1 | 1.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.