FCC Consumer Complaints – 10 May 2022
Introduction
On Tuesday, 10 May 2022, the Federal Communications Commission recorded 842 consumer complaints relating to telecommunications services, complaint volume increased from 839 complaints the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 389 complaints.
Key statistics
- Total complaints
- 842
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (389)
- Most reported state/territory
- California (120)
Where the complaints came from
The 842 complaints recorded on 10 May 2022 were submitted from 559 cities across 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, a significant concentration was observed in Colorado, where Broomfield accounted for 25 of the 37 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 120 | 14.3% |
| Texas | 84 | 10.0% |
| Florida | 49 | 5.8% |
| New York | 46 | 5.5% |
| Illinois | 41 | 4.9% |
| Colorado | 37 | 4.4% |
| Virginia | 34 | 4.0% |
| North Carolina | 32 | 3.8% |
| Ohio | 28 | 3.3% |
| Pennsylvania | 28 | 3.3% |
| Other states and territories | 340 | 40.4% |
Location highlight
Complaints in Colorado were heavily concentrated in Broomfield, which accounted for the majority of reports within the state.
What the complaints were about
Complaints recorded on this date related to 8 different complaint categories. Phone was the most reported category, with 594 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 594 | 70.5% |
| Internet | 170 | 20.2% |
| TV | 63 | 7.5% |
| Radio | 8 | 1.0% |
| Emergency | 3 | 0.4% |
| Accessibility | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
594 complaints were recorded in this category, representing 70.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 389 | 65.5% |
| Billing | 77 | 13.0% |
| Availability (including rural call completion) | 48 | 8.1% |
| Equipment | 25 | 4.2% |
| Number Portability (keeping your number if you change providers) | 21 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.9% |
| Privacy | 8 | 1.3% |
| Junk Faxes | 7 | 1.2% |
| Interference (including signal jammers) | 3 | 0.5% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
170 complaints were recorded in this category, representing 20.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 63 | 37.1% |
| Billing | 62 | 36.5% |
| Interference | 14 | 8.2% |
| Speed | 14 | 8.2% |
| Equipment | 10 | 5.9% |
| Privacy | 7 | 4.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
63 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 44.4% |
| Availability | 15 | 23.8% |
| Loud Commercials | 6 | 9.5% |
| Indecency | 5 | 7.9% |
| Equipment | 4 | 6.3% |
| Privacy | 3 | 4.8% |
| Interference | 2 | 3.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.