FCC Consumer Complaints – 11 May 2022
Introduction
On 11 May 2022, 814 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 842 complaints the previous day. Reports were received from 46 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 394 complaints.
Key statistics
- Total complaints
- 814
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (394)
- Most reported state/territory
- California (104)
Where the complaints came from
Across 562 cities in 46 states and territories, a total of 814 complaints were recorded on 11 May 2022. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 104 | 12.8% |
| Texas | 67 | 8.2% |
| Florida | 63 | 7.7% |
| New York | 46 | 5.7% |
| Virginia | 37 | 4.5% |
| Ohio | 31 | 3.8% |
| Arizona | 30 | 3.7% |
| Pennsylvania | 29 | 3.6% |
| North Carolina | 27 | 3.3% |
| Colorado | 24 | 2.9% |
| Other states and territories | 349 | 42.9% |
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 589 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 589 | 72.4% |
| Internet | 143 | 17.6% |
| TV | 62 | 7.6% |
| Accessibility | 7 | 0.9% |
| Radio | 7 | 0.9% |
| Emergency | 4 | 0.5% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
589 complaints were recorded in this category, representing 72.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 394 | 66.9% |
| Billing | 57 | 9.7% |
| Availability (including rural call completion) | 52 | 8.8% |
| Equipment | 32 | 5.4% |
| Number Portability (keeping your number if you change providers) | 21 | 3.6% |
| Privacy | 15 | 2.5% |
| Junk Faxes | 7 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.7% |
| Interference (including signal jammers) | 4 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
143 complaints were recorded in this category, representing 17.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 65 | 45.5% |
| Availability | 50 | 35.0% |
| Speed | 11 | 7.7% |
| Interference | 7 | 4.9% |
| Privacy | 7 | 4.9% |
| Equipment | 3 | 2.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
62 complaints were recorded in this category, representing 7.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 48.4% |
| Availability | 14 | 22.6% |
| Loud Commercials | 9 | 14.5% |
| Indecency | 4 | 6.5% |
| Interference | 3 | 4.8% |
| Equipment | 1 | 1.6% |
| Privacy | 1 | 1.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.