FCC Consumer Complaints – 21 May 2022
Introduction
On Saturday, 21 May 2022, the Federal Communications Commission recorded 400 consumer complaints relating to telecommunications services, this represented a decline from the 780 complaints recorded the day before. Reports were received from 48 states and territories, with California accounting for the largest number of submissions at 69 complaints. Unwanted Calls was the most frequently reported issue, with 157 complaints recorded.
Key statistics
- Total complaints
- 400
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (157)
- Most reported state/territory
- California (69)
Where the complaints came from
A total of 400 complaints were recorded on 21 May 2022, with reports originating from 309 cities in 48 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 69 | 17.3% |
| Texas | 33 | 8.3% |
| New York | 25 | 6.3% |
| Florida | 22 | 5.5% |
| Minnesota | 18 | 4.5% |
| North Carolina | 15 | 3.8% |
| Georgia | 14 | 3.5% |
| Illinois | 13 | 3.3% |
| Tennessee | 13 | 3.3% |
| Ohio | 12 | 3.0% |
| Other states and territories | 166 | 41.5% |
Location highlight
California had the widest distribution of complaints, with reports originating from 45 different cities.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 251 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 251 | 62.7% |
| Internet | 109 | 27.3% |
| TV | 29 | 7.2% |
| Radio | 6 | 1.5% |
| Accessibility | 3 | 0.8% |
| Broadband Story | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
251 complaints were recorded in this category, representing 62.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 157 | 62.5% |
| Billing | 30 | 12.0% |
| Availability (including rural call completion) | 19 | 7.6% |
| Equipment | 16 | 6.4% |
| Number Portability (keeping your number if you change providers) | 10 | 4.0% |
| Interference (including signal jammers) | 9 | 3.6% |
| Privacy | 8 | 3.2% |
| Junk Faxes | 1 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
109 complaints were recorded in this category, representing 27.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 45 | 41.3% |
| Billing | 24 | 22.0% |
| Speed | 13 | 11.9% |
| Interference | 11 | 10.1% |
| Equipment | 9 | 8.3% |
| Privacy | 7 | 6.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.