FCC Consumer Complaints – 22 May 2022
Introduction
A total of 330 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 22 May 2022, this was lower than the 400 complaints recorded the day before. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 112 complaints.
Key statistics
- Total complaints
- 330
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (112)
- Most reported state/territory
- California (47)
Where the complaints came from
Reports recorded on 22 May 2022 show 330 complaints originating from 250 cities across 47 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 47 | 14.2% |
| Missouri | 28 | 8.5% |
| Texas | 22 | 6.7% |
| New York | 17 | 5.2% |
| Florida | 16 | 4.8% |
| Virginia | 13 | 3.9% |
| Georgia | 11 | 3.3% |
| North Carolina | 11 | 3.3% |
| Ohio | 11 | 3.3% |
| Arizona | 10 | 3.0% |
| Other states and territories | 144 | 43.6% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 180 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 180 | 54.5% |
| Internet | 92 | 27.9% |
| TV | 33 | 10.0% |
| Radio | 11 | 3.3% |
| Accessibility | 7 | 2.1% |
| Emergency | 6 | 1.8% |
| Broadband Story | 1 | 0.3% |
Phone complaints
180 complaints were recorded in this category, representing 54.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 112 | 62.2% |
| Billing | 22 | 12.2% |
| Availability (including rural call completion) | 14 | 7.8% |
| Number Portability (keeping your number if you change providers) | 13 | 7.2% |
| Equipment | 9 | 5.0% |
| Privacy | 4 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.7% |
| Interference (including signal jammers) | 3 | 1.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
92 complaints were recorded in this category, representing 27.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 41 | 44.6% |
| Billing | 27 | 29.3% |
| Speed | 12 | 13.0% |
| Equipment | 4 | 4.3% |
| Interference | 4 | 4.3% |
| Privacy | 4 | 4.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
33 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 36.4% |
| Billing | 7 | 21.2% |
| Loud Commercials | 6 | 18.2% |
| Indecency | 5 | 15.2% |
| Equipment | 1 | 3.0% |
| Interference | 1 | 3.0% |
| Privacy | 1 | 3.0% |
Complaints in this category covered a range of issues, including Availability, Billing and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.