FCC Consumer Complaints – 23 May 2022
Introduction
On 23 May 2022, the Federal Communications Commission recorded 814 consumer complaints relating to telecommunications services, this represented an increase from the 330 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 389 complaints recorded.
Key statistics
- Total complaints
- 814
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (389)
- Most reported state/territory
- California (99)
Where the complaints came from
Across 559 cities in 51 states and territories, a total of 814 complaints were recorded on 23 May 2022. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 99 | 12.2% |
| Texas | 74 | 9.1% |
| Florida | 68 | 8.4% |
| Ohio | 53 | 6.5% |
| North Carolina | 52 | 6.4% |
| New York | 49 | 6.0% |
| Massachusetts | 27 | 3.3% |
| New Jersey | 25 | 3.1% |
| Pennsylvania | 25 | 3.1% |
| Michigan | 21 | 2.6% |
| Other states and territories | 321 | 39.4% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 588 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 588 | 72.2% |
| Internet | 158 | 19.4% |
| TV | 50 | 6.1% |
| Radio | 11 | 1.4% |
| Accessibility | 3 | 0.4% |
| Emergency | 3 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
588 complaints were recorded in this category, representing 72.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 389 | 66.2% |
| Billing | 64 | 10.9% |
| Availability (including rural call completion) | 57 | 9.7% |
| Equipment | 30 | 5.1% |
| Number Portability (keeping your number if you change providers) | 21 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.5% |
| Privacy | 6 | 1.0% |
| Interference (including signal jammers) | 5 | 0.9% |
| Junk Faxes | 4 | 0.7% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
158 complaints were recorded in this category, representing 19.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 62 | 39.2% |
| Availability | 54 | 34.2% |
| Equipment | 15 | 9.5% |
| Speed | 11 | 7.0% |
| Interference | 10 | 6.3% |
| Privacy | 6 | 3.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
50 complaints were recorded in this category, representing 6.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 42.0% |
| Availability | 13 | 26.0% |
| Loud Commercials | 11 | 22.0% |
| Indecency | 3 | 6.0% |
| Equipment | 2 | 4.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.