FCC Consumer Complaints – 25 May 2022
Introduction
On Wednesday, 25 May 2022, the Federal Communications Commission recorded 1074 consumer complaints relating to telecommunications services, complaint volume increased from 1014 complaints the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 635 complaints.
Key statistics
- Total complaints
- 1074
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (635)
- Most reported state/territory
- California (148)
Where the complaints came from
Across 736 cities in 51 states and territories, a total of 1074 complaints were recorded on 25 May 2022. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 148 | 13.8% |
| Florida | 87 | 8.1% |
| Texas | 73 | 6.8% |
| New York | 68 | 6.3% |
| Michigan | 51 | 4.7% |
| North Carolina | 47 | 4.4% |
| Ohio | 43 | 4.0% |
| Illinois | 39 | 3.6% |
| New Jersey | 39 | 3.6% |
| Pennsylvania | 36 | 3.4% |
| Other states and territories | 440 | 41.0% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 859 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 859 | 80.0% |
| Internet | 145 | 13.5% |
| TV | 53 | 4.9% |
| Radio | 11 | 1.0% |
| Accessibility | 4 | 0.4% |
| Emergency | 2 | 0.2% |
Phone complaints
859 complaints were recorded in this category, representing 80.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 635 | 73.9% |
| Availability (including rural call completion) | 61 | 7.1% |
| Billing | 51 | 5.9% |
| Equipment | 37 | 4.3% |
| Interference (including signal jammers) | 21 | 2.4% |
| Number Portability (keeping your number if you change providers) | 20 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.3% |
| Junk Faxes | 11 | 1.3% |
| Privacy | 9 | 1.0% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
145 complaints were recorded in this category, representing 13.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 57 | 39.3% |
| Billing | 55 | 37.9% |
| Interference | 12 | 8.3% |
| Privacy | 8 | 5.5% |
| Speed | 7 | 4.8% |
| Equipment | 6 | 4.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
53 complaints were recorded in this category, representing 4.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 43.4% |
| Availability | 12 | 22.6% |
| Indecency | 8 | 15.1% |
| Loud Commercials | 7 | 13.2% |
| Equipment | 3 | 5.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.