FCC Consumer Complaints – 26 May 2022
Introduction
On 26 May 2022, 1244 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 1074 complaints the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 767 complaints.
Key statistics
- Total complaints
- 1244
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (767)
- Most reported state/territory
- California (175)
Where the complaints came from
Reports recorded on 26 May 2022 show 1244 complaints originating from 807 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A notable concentration at the city level was observed in Massachusetts, where Acton accounted for 26 of the 35 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 175 | 14.1% |
| Florida | 101 | 8.1% |
| Texas | 100 | 8.0% |
| North Carolina | 92 | 7.4% |
| New York | 58 | 4.7% |
| Illinois | 52 | 4.2% |
| Pennsylvania | 47 | 3.8% |
| Georgia | 43 | 3.5% |
| Ohio | 43 | 3.5% |
| Michigan | 41 | 3.3% |
| Other states and territories | 490 | 39.4% |
Location highlights
- A large share of complaints in Massachusetts originated from Acton, which accounted for most reports within the state.
- Complaints in California were reported across 113 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 8 different complaint categories. Phone accounted for the largest share, with 1013 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1013 | 81.4% |
| Internet | 161 | 12.9% |
| TV | 41 | 3.3% |
| Radio | 14 | 1.1% |
| Accessibility | 6 | 0.5% |
| Emergency | 6 | 0.5% |
| Request for Dispute Assistance | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
Phone complaints
1013 complaints were recorded in this category, representing 81.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 767 | 75.7% |
| Availability (including rural call completion) | 104 | 10.3% |
| Billing | 53 | 5.2% |
| Equipment | 40 | 3.9% |
| Number Portability (keeping your number if you change providers) | 17 | 1.7% |
| Interference (including signal jammers) | 12 | 1.2% |
| Privacy | 11 | 1.1% |
| Junk Faxes | 4 | 0.4% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
161 complaints were recorded in this category, representing 12.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 67 | 41.6% |
| Billing | 56 | 34.8% |
| Equipment | 12 | 7.5% |
| Interference | 11 | 6.8% |
| Privacy | 9 | 5.6% |
| Speed | 6 | 3.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
41 complaints were recorded in this category, representing 3.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 58.5% |
| Availability | 8 | 19.5% |
| Indecency | 3 | 7.3% |
| Interference | 2 | 4.9% |
| Loud Commercials | 2 | 4.9% |
| Equipment | 1 | 2.4% |
| Privacy | 1 | 2.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.