FCC Consumer Complaints – 27 May 2022
Introduction
On Friday, 27 May 2022, 1048 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1244 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 679 complaints recorded.
Key statistics
- Total complaints
- 1048
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (679)
- Most reported state/territory
- California (153)
Where the complaints came from
Reports recorded on 27 May 2022 show 1048 complaints originating from 702 cities across 49 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A notable concentration at the city level was observed in Kentucky, where Frankfort accounted for 30 of the 38 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 153 | 14.6% |
| Texas | 98 | 9.4% |
| New York | 64 | 6.1% |
| Florida | 55 | 5.2% |
| North Carolina | 48 | 4.6% |
| Michigan | 43 | 4.1% |
| Kentucky | 38 | 3.6% |
| Pennsylvania | 38 | 3.6% |
| Georgia | 36 | 3.4% |
| Illinois | 36 | 3.4% |
| Other states and territories | 437 | 41.7% |
Location highlight
Frankfort accounted for the majority of complaints recorded in Kentucky.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 851 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 851 | 81.2% |
| Internet | 144 | 13.7% |
| TV | 39 | 3.7% |
| Radio | 9 | 0.9% |
| Accessibility | 3 | 0.3% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
851 complaints were recorded in this category, representing 81.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 679 | 79.8% |
| Billing | 51 | 6.0% |
| Availability (including rural call completion) | 48 | 5.6% |
| Equipment | 27 | 3.2% |
| Number Portability (keeping your number if you change providers) | 16 | 1.9% |
| Interference (including signal jammers) | 10 | 1.2% |
| Privacy | 8 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.5% |
| Junk Faxes | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
144 complaints were recorded in this category, representing 13.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 62 | 43.1% |
| Billing | 47 | 32.6% |
| Speed | 16 | 11.1% |
| Equipment | 9 | 6.3% |
| Interference | 5 | 3.5% |
| Privacy | 5 | 3.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
39 complaints were recorded in this category, representing 3.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 48.7% |
| Availability | 11 | 28.2% |
| Loud Commercials | 5 | 12.8% |
| Equipment | 2 | 5.1% |
| Indecency | 2 | 5.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.