FCC Consumer Complaints – 28 May 2022
Introduction
On Saturday, 28 May 2022, 382 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1048 complaints recorded the previous day. Reports were received from 43 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 182 complaints.
Key statistics
- Total complaints
- 382
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (182)
- Most reported state/territory
- California (50)
Where the complaints came from
Reports recorded on 28 May 2022 show 382 complaints originating from 258 cities across 43 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, a significant concentration was observed in Ohio, where Hamilton accounted for 32 of the 45 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 50 | 13.1% |
| Ohio | 45 | 11.8% |
| Texas | 41 | 10.7% |
| Massachusetts | 21 | 5.5% |
| New York | 21 | 5.5% |
| North Carolina | 17 | 4.5% |
| Florida | 14 | 3.7% |
| Louisiana | 14 | 3.7% |
| Pennsylvania | 12 | 3.1% |
| Arizona | 11 | 2.9% |
| Other states and territories | 135 | 35.3% |
Location highlight
Hamilton accounted for the majority of complaints recorded in Ohio.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 256 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 256 | 67.0% |
| Internet | 91 | 23.8% |
| TV | 27 | 7.1% |
| Accessibility | 3 | 0.8% |
| Emergency | 3 | 0.8% |
| Radio | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
256 complaints were recorded in this category, representing 67.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 182 | 71.1% |
| Availability (including rural call completion) | 25 | 9.8% |
| Billing | 14 | 5.5% |
| Equipment | 14 | 5.5% |
| Number Portability (keeping your number if you change providers) | 12 | 4.7% |
| Privacy | 5 | 2.0% |
| Interference (including signal jammers) | 3 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
91 complaints were recorded in this category, representing 23.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 40.7% |
| Availability | 27 | 29.7% |
| Speed | 13 | 14.3% |
| Interference | 9 | 9.9% |
| Privacy | 4 | 4.4% |
| Equipment | 1 | 1.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.