FCC Consumer Complaints – 29 May 2022
Introduction
On Sunday, 29 May 2022, 278 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 382 complaints recorded the day before. Reports were received from 41 states and territories, with California recording slightly more complaints than other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 278
- States & territories reporting
- 41
- Most common issue
- Billing (67)
- Most reported state/territory
- California (29)
Where the complaints came from
A total of 278 complaints were recorded on 29 May 2022, with reports originating from 222 cities in 41 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 29 | 10.4% |
| New York | 26 | 9.4% |
| Texas | 25 | 9.0% |
| Illinois | 14 | 5.0% |
| North Carolina | 14 | 5.0% |
| Florida | 13 | 4.7% |
| Louisiana | 13 | 4.7% |
| Virginia | 13 | 4.7% |
| Ohio | 10 | 3.6% |
| Maryland | 9 | 3.2% |
| Other states and territories | 112 | 40.3% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 160 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 160 | 57.6% |
| Internet | 78 | 28.1% |
| TV | 25 | 9.0% |
| Emergency | 8 | 2.9% |
| Radio | 4 | 1.4% |
| Accessibility | 3 | 1.1% |
Phone complaints
160 complaints were recorded in this category, representing 57.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 62 | 38.8% |
| Billing | 29 | 18.1% |
| Availability (including rural call completion) | 28 | 17.5% |
| Equipment | 16 | 10.0% |
| Number Portability (keeping your number if you change providers) | 13 | 8.1% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.5% |
| Privacy | 4 | 2.5% |
| Interference (including signal jammers) | 3 | 1.9% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
78 complaints were recorded in this category, representing 28.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 42.3% |
| Availability | 24 | 30.8% |
| Privacy | 7 | 9.0% |
| Speed | 7 | 9.0% |
| Interference | 5 | 6.4% |
| Equipment | 2 | 2.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.