FCC Consumer Complaints – 31 May 2022
Introduction
The Federal Communications Commission recorded 1258 consumer complaints on Tuesday, 31 May 2022 relating to telecommunications services, this was higher than the 411 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 751 complaints.
Key statistics
- Total complaints
- 1258
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (751)
- Most reported state/territory
- California (174)
Where the complaints came from
Reports recorded on 31 May 2022 show 1258 complaints originating from 828 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 174 | 13.8% |
| Texas | 117 | 9.3% |
| Colorado | 77 | 6.1% |
| New York | 76 | 6.0% |
| Florida | 66 | 5.2% |
| Illinois | 50 | 4.0% |
| North Carolina | 44 | 3.5% |
| Pennsylvania | 44 | 3.5% |
| Michigan | 42 | 3.3% |
| Georgia | 34 | 2.7% |
| Other states and territories | 533 | 42.4% |
Location highlight
California had the widest distribution of complaints, with reports originating from 113 different cities.
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. The largest number of complaints fell within Phone, which accounted for 1028 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1028 | 81.7% |
| Internet | 160 | 12.7% |
| TV | 49 | 3.9% |
| Radio | 10 | 0.8% |
| Accessibility | 6 | 0.5% |
| Emergency | 3 | 0.2% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1028 complaints were recorded in this category, representing 81.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 751 | 73.1% |
| Availability (including rural call completion) | 93 | 9.0% |
| Billing | 69 | 6.7% |
| Equipment | 39 | 3.8% |
| Number Portability (keeping your number if you change providers) | 26 | 2.5% |
| Privacy | 18 | 1.8% |
| Junk Faxes | 17 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.6% |
| Interference (including signal jammers) | 6 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
160 complaints were recorded in this category, representing 12.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 61 | 38.1% |
| Availability | 59 | 36.9% |
| Equipment | 13 | 8.1% |
| Speed | 12 | 7.5% |
| Privacy | 8 | 5.0% |
| Interference | 7 | 4.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
49 complaints were recorded in this category, representing 3.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 49.0% |
| Availability | 12 | 24.5% |
| Loud Commercials | 6 | 12.2% |
| Indecency | 3 | 6.1% |
| Interference | 2 | 4.1% |
| Equipment | 1 | 2.0% |
| Privacy | 1 | 2.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.