FCC Consumer Complaints – 1 June 2022
Introduction
The Federal Communications Commission recorded 1372 consumer complaints on 1 June 2022 relating to telecommunications services, this was higher than the 1258 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 831 complaints recorded.
Key statistics
- Total complaints
- 1372
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (831)
- Most reported state/territory
- California (220)
Where the complaints came from
The 1372 complaints recorded on 1 June 2022 originated from 880 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 220 | 16.0% |
| New York | 124 | 9.0% |
| Texas | 111 | 8.1% |
| Florida | 91 | 6.6% |
| Colorado | 64 | 4.7% |
| Ohio | 44 | 3.2% |
| Pennsylvania | 42 | 3.1% |
| North Carolina | 41 | 3.0% |
| Illinois | 40 | 2.9% |
| Michigan | 40 | 2.9% |
| Other states and territories | 554 | 40.4% |
Location highlight
California had the widest distribution of complaints, with reports originating from 133 different cities.
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. The largest number of complaints fell within Phone, which accounted for 1087 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1087 | 79.2% |
| Internet | 212 | 15.5% |
| TV | 41 | 3.0% |
| Radio | 19 | 1.4% |
| Accessibility | 8 | 0.6% |
| Emergency | 3 | 0.2% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1087 complaints were recorded in this category, representing 79.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 831 | 76.4% |
| Availability (including rural call completion) | 101 | 9.3% |
| Billing | 62 | 5.7% |
| Equipment | 32 | 2.9% |
| Number Portability (keeping your number if you change providers) | 24 | 2.2% |
| Junk Faxes | 14 | 1.3% |
| Interference (including signal jammers) | 9 | 0.8% |
| Privacy | 8 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.4% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
212 complaints were recorded in this category, representing 15.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 93 | 43.9% |
| Billing | 58 | 27.4% |
| Interference | 18 | 8.5% |
| Speed | 17 | 8.0% |
| Equipment | 15 | 7.1% |
| Privacy | 11 | 5.2% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
41 complaints were recorded in this category, representing 3.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 36.6% |
| Availability | 14 | 34.1% |
| Loud Commercials | 6 | 14.6% |
| Equipment | 2 | 4.9% |
| Indecency | 2 | 4.9% |
| Interference | 2 | 4.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.