FCC Consumer Complaints – 2 June 2022
Introduction
On 2 June 2022, the Federal Communications Commission recorded 1371 consumer complaints relating to telecommunications services, complaint volume fell from 1372 complaints the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 854 complaints recorded.
Key statistics
- Total complaints
- 1371
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (854)
- Most reported state/territory
- California (172)
Where the complaints came from
The 1371 complaints recorded on 2 June 2022 originated from 863 cities across 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 172 | 12.5% |
| New York | 131 | 9.6% |
| Texas | 112 | 8.2% |
| Florida | 76 | 5.5% |
| Pennsylvania | 63 | 4.6% |
| Georgia | 60 | 4.4% |
| Illinois | 54 | 3.9% |
| Colorado | 44 | 3.2% |
| North Carolina | 44 | 3.2% |
| Michigan | 39 | 2.8% |
| Other states and territories | 570 | 41.6% |
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 1104 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1104 | 80.5% |
| Internet | 171 | 12.5% |
| TV | 64 | 4.7% |
| Accessibility | 12 | 0.9% |
| Emergency | 11 | 0.8% |
| Radio | 7 | 0.5% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1104 complaints were recorded in this category, representing 80.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 854 | 77.4% |
| Availability (including rural call completion) | 88 | 8.0% |
| Billing | 72 | 6.5% |
| Equipment | 44 | 4.0% |
| Number Portability (keeping your number if you change providers) | 19 | 1.7% |
| Privacy | 9 | 0.8% |
| Junk Faxes | 7 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.5% |
| Interference (including signal jammers) | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
171 complaints were recorded in this category, representing 12.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 63 | 36.8% |
| Availability | 61 | 35.7% |
| Equipment | 15 | 8.8% |
| Speed | 15 | 8.8% |
| Privacy | 11 | 6.4% |
| Interference | 6 | 3.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
64 complaints were recorded in this category, representing 4.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 45.3% |
| Availability | 15 | 23.4% |
| Loud Commercials | 8 | 12.5% |
| Indecency | 6 | 9.4% |
| Equipment | 3 | 4.7% |
| Interference | 3 | 4.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.