FCC Consumer Complaints – 3 June 2022
Introduction
On 3 June 2022, the Federal Communications Commission recorded 1118 consumer complaints relating to telecommunications services, this represented a decline from the 1371 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 674 complaints recorded.
Key statistics
- Total complaints
- 1118
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (674)
- Most reported state/territory
- California (157)
Where the complaints came from
On 3 June 2022, the 1118 complaints recorded by the Federal Communications Commission were reported from 758 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 157 | 14.0% |
| Texas | 116 | 10.4% |
| Florida | 78 | 7.0% |
| New York | 72 | 6.4% |
| Illinois | 46 | 4.1% |
| Pennsylvania | 44 | 3.9% |
| North Carolina | 36 | 3.2% |
| Colorado | 35 | 3.1% |
| Michigan | 35 | 3.1% |
| Georgia | 34 | 3.0% |
| Other states and territories | 463 | 41.4% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 885 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 885 | 79.2% |
| Internet | 162 | 14.5% |
| TV | 52 | 4.7% |
| Radio | 11 | 1.0% |
| Broadband Story | 6 | 0.5% |
| Emergency | 2 | 0.2% |
Phone complaints
885 complaints were recorded in this category, representing 79.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 674 | 76.2% |
| Billing | 54 | 6.1% |
| Availability (including rural call completion) | 53 | 6.0% |
| Number Portability (keeping your number if you change providers) | 47 | 5.3% |
| Equipment | 29 | 3.3% |
| Privacy | 9 | 1.0% |
| Junk Faxes | 8 | 0.9% |
| Interference (including signal jammers) | 6 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
162 complaints were recorded in this category, representing 14.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 73 | 45.1% |
| Availability | 49 | 30.2% |
| Equipment | 15 | 9.3% |
| Speed | 12 | 7.4% |
| Interference | 8 | 4.9% |
| Privacy | 5 | 3.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
52 complaints were recorded in this category, representing 4.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 50.0% |
| Loud Commercials | 11 | 21.2% |
| Availability | 7 | 13.5% |
| Indecency | 5 | 9.6% |
| Equipment | 2 | 3.8% |
| Interference | 1 | 1.9% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.