FCC Consumer Complaints – June 2022
Introduction
In June 2022, 23493 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 22210 complaints the month before. Complaints were reported across 54 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 11162 complaints.
Key statistics
- Total complaints
- 23493
- Days with complaint data
- 30
- Days with complaints
- 30
- States & territories reporting
- 54
- Most common issue
- Unwanted Calls (11162)
- Most reported state/territory
- California (2940)
Daily complaint activity
The month averaged 783.1 complaints per day. The highest daily count was 1372 complaints on 1 June 2022, with 21 days recording more complaints than the monthly daily average. The lowest daily total was 276 complaints on 19 June 2022, well below the monthly average.
Each bar represents one day of the month. Taller bars indicate more complaints.
Where the complaints came from
The 23493 complaints recorded in June 2022 originated from 5667 cities across 54 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A notable concentration at the city level was observed in District of Columbia, where Washington accounted for 67 of the 76 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this month, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | Share |
|---|---|---|
| California | 2940 | 12.5% |
| Texas | 1883 | 8.0% |
| Florida | 1572 | 6.7% |
| New York | 1558 | 6.6% |
| North Carolina | 931 | 4.0% |
| Pennsylvania | 892 | 3.8% |
| Illinois | 816 | 3.5% |
| Ohio | 810 | 3.4% |
| Georgia | 778 | 3.3% |
| Virginia | 682 | 2.9% |
| Other states and territories | 10601 | 45.1% |
Location highlight
Washington accounted for the majority of complaints recorded in District of Columbia.
What the complaints were about
The complaints recorded during the month fell into 8 different complaint categories. Phone was the most reported category, with 16774 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 16774 | 71.4% |
| Internet | 4745 | 20.2% |
| TV | 1413 | 6.0% |
| Radio | 299 | 1.3% |
| Accessibility | 106 | 0.5% |
| Emergency | 94 | 0.4% |
| Broadband Story | 39 | 0.2% |
| Request for Dispute Assistance | 23 | 0.1% |
Phone complaints
16774 complaints were recorded in this category during the month, representing 71.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 11162 | 66.5% |
| Availability (including rural call completion) | 1699 | 10.1% |
| Billing | 1615 | 9.6% |
| Equipment | 895 | 5.3% |
| Number Portability (keeping your number if you change providers) | 583 | 3.5% |
| Privacy | 202 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 188 | 1.1% |
| Junk Faxes | 187 | 1.1% |
| Interference (including signal jammers) | 175 | 1.0% |
| Slamming (change of your carrier without permission) | 52 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
4745 complaints were recorded in this category during the month, representing 20.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 1819 | 38.3% |
| Billing | 1654 | 34.9% |
| Speed | 429 | 9.0% |
| Equipment | 317 | 6.7% |
| Interference | 271 | 5.7% |
| Privacy | 255 | 5.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
1413 complaints were recorded in this category during the month, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 510 | 36.1% |
| Availability | 371 | 26.3% |
| Loud Commercials | 237 | 16.8% |
| Indecency | 144 | 10.2% |
| Equipment | 80 | 5.7% |
| Interference | 40 | 2.8% |
| Privacy | 26 | 1.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Radio complaints
299 complaints were recorded in this category during the month, representing 1.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 88 | 29.4% |
| Availability | 66 | 22.1% |
| Pirate Radio | 64 | 21.4% |
| Indecency | 41 | 13.7% |
| Billing | 15 | 5.0% |
| Commercials/Promotions | 13 | 4.3% |
| Equipment | 10 | 3.3% |
Complaints in this category covered a range of issues, including Interference, Availability and Pirate Radio.
Accessibility complaints
106 complaints were recorded in this category during the month, representing 0.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Closed Captioning over the Internet | 27 | 25.5% |
| Telecommunications Relay Service (TRS) | 26 | 24.5% |
| Closed Captioning on TV | 20 | 18.9% |
| Video Description | 6 | 5.7% |
| Emergency Information on TV | 5 | 4.7% |
| Hearing Aid Compatibility of Wireless Phones | 2 | 1.9% |
Complaints in this category covered a range of issues, including Closed Captioning over the Internet, Telecommunications Relay Service (TRS) and Closed Captioning on TV.
Emergency complaints
94 complaints were recorded in this category during the month, representing 0.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 45 | 47.9% |
| Phone | 24 | 25.5% |
| Other | 15 | 16.0% |
| Tower | 10 | 10.6% |
The largest share of complaints in this category related to Interference and Phone, with fewer reports falling into other issue types.
Broadband Story complaints
39 complaints were recorded in this category during the month, representing 0.2% of the total.
| Issue | Complaints | Share |
|---|
Unwanted calls
11162 complaints relating to unwanted calls were recorded on this date, accounting for 47.5% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (303) 479-3828 | 9 | 0.1% |
| (866) 409-4196 | 7 | 0.1% |
| (562) 232-7589 | 6 | 0.1% |
| (630) 526-0010 | 6 | 0.1% |
| (757) 776-0749 | 6 | 0.1% |
| (320) 335-7773 | 5 | 0.0% |
| (213) 946-6311 | 4 | 0.0% |
| (320) 286-8432 | 4 | 0.0% |
| (404) 902-6905 | 4 | 0.0% |
| (502) 576-3034 | 4 | 0.0% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (555) 555-5555 | 22 | 0.2% |
| (833) 271-9087 | 16 | 0.1% |
| (877) 790-2369 | 13 | 0.1% |
| (833) 271-9099 | 11 | 0.1% |
| (855) 912-1614 | 11 | 0.1% |
| (954) 449-6358 | 10 | 0.1% |
| (213) 946-6311 | 9 | 0.1% |
| (303) 479-3828 | 9 | 0.1% |
| (844) 544-1983 | 9 | 0.1% |
| (209) 298-1598 | 8 | 0.1% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (555) 555-5555 was reported slightly more often than other business contact numbers.
- (303) 479-3828 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.