FCC Consumer Complaints – 22 June 2022
Introduction
A total of 1012 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 22 June 2022, this represented an increase from the 879 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 461 complaints.
Key statistics
- Total complaints
- 1012
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (461)
- Most reported state/territory
- California (92)
Where the complaints came from
On 22 June 2022, the 1012 complaints recorded by the Federal Communications Commission were reported from 652 cities across 52 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 92 | 9.1% |
| Texas | 80 | 7.9% |
| Florida | 66 | 6.5% |
| New York | 54 | 5.3% |
| North Carolina | 46 | 4.5% |
| Michigan | 39 | 3.9% |
| Georgia | 36 | 3.6% |
| Kentucky | 35 | 3.5% |
| Pennsylvania | 35 | 3.5% |
| Illinois | 34 | 3.4% |
| Other states and territories | 495 | 48.9% |
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. The largest number of complaints fell within Phone, which accounted for 724 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 724 | 71.5% |
| Internet | 199 | 19.7% |
| TV | 63 | 6.2% |
| Radio | 12 | 1.2% |
| Accessibility | 6 | 0.6% |
| Emergency | 5 | 0.5% |
| Request for Dispute Assistance | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
Phone complaints
724 complaints were recorded in this category, representing 71.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 461 | 63.7% |
| Availability (including rural call completion) | 79 | 10.9% |
| Billing | 77 | 10.6% |
| Equipment | 25 | 3.5% |
| Number Portability (keeping your number if you change providers) | 21 | 2.9% |
| Interference (including signal jammers) | 19 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 15 | 2.1% |
| Junk Faxes | 13 | 1.8% |
| Privacy | 9 | 1.2% |
| Slamming (change of your carrier without permission) | 5 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
199 complaints were recorded in this category, representing 19.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 80 | 40.2% |
| Billing | 66 | 33.2% |
| Equipment | 19 | 9.5% |
| Speed | 17 | 8.5% |
| Privacy | 9 | 4.5% |
| Interference | 8 | 4.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
63 complaints were recorded in this category, representing 6.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 33.3% |
| Availability | 20 | 31.7% |
| Loud Commercials | 9 | 14.3% |
| Equipment | 6 | 9.5% |
| Indecency | 6 | 9.5% |
| Privacy | 1 | 1.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.