FCC Consumer Complaints – 21 June 2022
Introduction
A total of 879 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 21 June 2022, this represented an increase from the 670 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 391 complaints.
Key statistics
- Total complaints
- 879
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (391)
- Most reported state/territory
- California (109)
Where the complaints came from
The 879 complaints recorded on 21 June 2022 originated from 627 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 12.4% |
| Florida | 58 | 6.6% |
| Texas | 58 | 6.6% |
| North Carolina | 51 | 5.8% |
| New York | 51 | 5.8% |
| Arizona | 39 | 4.4% |
| Ohio | 38 | 4.3% |
| Illinois | 34 | 3.9% |
| Georgia | 33 | 3.8% |
| Pennsylvania | 33 | 3.8% |
| Other states and territories | 374 | 42.5% |
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. Phone was the most reported category, with 616 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 616 | 70.1% |
| Internet | 182 | 20.7% |
| TV | 58 | 6.6% |
| Radio | 9 | 1.0% |
| Accessibility | 7 | 0.8% |
| Emergency | 4 | 0.5% |
| Broadband Story | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
616 complaints were recorded in this category, representing 70.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 391 | 63.5% |
| Availability (including rural call completion) | 64 | 10.4% |
| Billing | 60 | 9.7% |
| Equipment | 38 | 6.2% |
| Number Portability (keeping your number if you change providers) | 31 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.5% |
| Interference (including signal jammers) | 8 | 1.3% |
| Privacy | 8 | 1.3% |
| Junk Faxes | 5 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
182 complaints were recorded in this category, representing 20.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 77 | 42.3% |
| Billing | 68 | 37.4% |
| Speed | 12 | 6.6% |
| Equipment | 11 | 6.0% |
| Interference | 7 | 3.8% |
| Privacy | 7 | 3.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
58 complaints were recorded in this category, representing 6.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 36.2% |
| Availability | 15 | 25.9% |
| Loud Commercials | 10 | 17.2% |
| Equipment | 8 | 13.8% |
| Indecency | 2 | 3.4% |
| Interference | 2 | 3.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.