FCC Consumer Complaints – 20 June 2022
Introduction
The Federal Communications Commission recorded 670 consumer complaints on Monday, 20 June 2022 relating to telecommunications services, this represented an increase from the 276 complaints recorded the day before. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 315 complaints.
Key statistics
- Total complaints
- 670
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (315)
- Most reported state/territory
- California (72)
Where the complaints came from
The 670 complaints recorded on 20 June 2022 originated from 462 cities across 46 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 72 | 10.7% |
| Florida | 55 | 8.2% |
| Texas | 49 | 7.3% |
| North Carolina | 45 | 6.7% |
| New York | 33 | 4.9% |
| Georgia | 29 | 4.3% |
| Ohio | 26 | 3.9% |
| Maryland | 24 | 3.6% |
| Illinois | 23 | 3.4% |
| Colorado | 22 | 3.3% |
| Other states and territories | 292 | 43.6% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 470 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 470 | 70.1% |
| Internet | 140 | 20.9% |
| TV | 46 | 6.9% |
| Radio | 12 | 1.8% |
| Accessibility | 1 | 0.1% |
| Broadband Story | 1 | 0.1% |
Phone complaints
470 complaints were recorded in this category, representing 70.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 315 | 67.0% |
| Availability (including rural call completion) | 65 | 13.8% |
| Billing | 26 | 5.5% |
| Number Portability (keeping your number if you change providers) | 21 | 4.5% |
| Equipment | 20 | 4.3% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.7% |
| Junk Faxes | 5 | 1.1% |
| Privacy | 4 | 0.9% |
| Interference (including signal jammers) | 3 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Number Portability (keeping your number if you change providers) among the most common.
Internet complaints
140 complaints were recorded in this category, representing 20.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 53 | 37.9% |
| Billing | 42 | 30.0% |
| Speed | 17 | 12.1% |
| Privacy | 12 | 8.6% |
| Equipment | 8 | 5.7% |
| Interference | 8 | 5.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
46 complaints were recorded in this category, representing 6.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 20 | 43.5% |
| Billing | 17 | 37.0% |
| Loud Commercials | 4 | 8.7% |
| Indecency | 3 | 6.5% |
| Equipment | 1 | 2.2% |
| Interference | 1 | 2.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.