FCC Consumer Complaints – 19 June 2022
Introduction
A total of 276 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 19 June 2022, complaint volume fell from 408 complaints the previous day. Complaints were reported across 42 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 276
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (67)
- Most reported state/territory
- California (35)
Where the complaints came from
The 276 complaints recorded on 19 June 2022 originated from 194 cities across 42 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 35 | 12.7% |
| New York | 29 | 10.5% |
| North Carolina | 24 | 8.7% |
| Texas | 21 | 7.6% |
| Kentucky | 18 | 6.5% |
| Florida | 15 | 5.4% |
| Arizona | 12 | 4.3% |
| Pennsylvania | 12 | 4.3% |
| Virginia | 9 | 3.3% |
| Washington | 7 | 2.5% |
| Other states and territories | 94 | 34.1% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 164 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 164 | 59.4% |
| Internet | 82 | 29.7% |
| TV | 22 | 8.0% |
| Radio | 7 | 2.5% |
| Request for Dispute Assistance | 1 | 0.4% |
Phone complaints
164 complaints were recorded in this category, representing 59.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 67 | 40.9% |
| Availability (including rural call completion) | 43 | 26.2% |
| Billing | 20 | 12.2% |
| Equipment | 15 | 9.1% |
| Interference (including signal jammers) | 6 | 3.7% |
| Number Portability (keeping your number if you change providers) | 5 | 3.0% |
| Privacy | 4 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.8% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
82 complaints were recorded in this category, representing 29.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 29 | 35.4% |
| Billing | 26 | 31.7% |
| Privacy | 12 | 14.6% |
| Equipment | 6 | 7.3% |
| Interference | 6 | 7.3% |
| Speed | 3 | 3.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.