FCC Consumer Complaints – 18 June 2022
Introduction
On 18 June 2022, 408 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 857 complaints recorded the day before. Reports were received from 46 states and territories, with Texas recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 147 complaints.
Key statistics
- Total complaints
- 408
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (147)
- Most reported state/territory
- Texas (42)
Where the complaints came from
Across 305 cities in 46 states and territories, a total of 408 complaints were recorded on 18 June 2022. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 42 | 10.3% |
| California | 37 | 9.1% |
| North Carolina | 33 | 8.1% |
| Florida | 28 | 6.9% |
| Pennsylvania | 21 | 5.1% |
| Colorado | 20 | 4.9% |
| New York | 20 | 4.9% |
| Georgia | 17 | 4.2% |
| New Jersey | 17 | 4.2% |
| Ohio | 15 | 3.7% |
| Other states and territories | 157 | 38.5% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 260 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 260 | 63.7% |
| Internet | 100 | 24.5% |
| TV | 36 | 8.8% |
| Radio | 8 | 2.0% |
| Request for Dispute Assistance | 2 | 0.5% |
| Accessibility | 1 | 0.2% |
| Emergency | 1 | 0.2% |
Phone complaints
260 complaints were recorded in this category, representing 63.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 147 | 56.5% |
| Availability (including rural call completion) | 49 | 18.8% |
| Billing | 22 | 8.5% |
| Equipment | 16 | 6.2% |
| Number Portability (keeping your number if you change providers) | 10 | 3.8% |
| Cramming (unauthorized charges on your phone bill) | 8 | 3.1% |
| Interference (including signal jammers) | 4 | 1.5% |
| Privacy | 4 | 1.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
100 complaints were recorded in this category, representing 24.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 37 | 37.0% |
| Billing | 26 | 26.0% |
| Speed | 15 | 15.0% |
| Privacy | 10 | 10.0% |
| Equipment | 6 | 6.0% |
| Interference | 6 | 6.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
36 complaints were recorded in this category, representing 8.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 30.6% |
| Loud Commercials | 11 | 30.6% |
| Indecency | 7 | 19.4% |
| Billing | 4 | 11.1% |
| Interference | 2 | 5.6% |
| Equipment | 1 | 2.8% |
The largest share of complaints in this category related to Availability and Loud Commercials, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.