FCC Consumer Complaints – 23 June 2022
Introduction
The Federal Communications Commission recorded 939 consumer complaints on 23 June 2022 relating to telecommunications services, complaint volume fell from 1012 complaints the previous day. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 414 complaints recorded.
Key statistics
- Total complaints
- 939
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (414)
- Most reported state/territory
- California (79)
Where the complaints came from
A total of 939 complaints were recorded on 23 June 2022, with reports originating from 645 cities in 47 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 79 | 8.4% |
| Florida | 65 | 6.9% |
| New York | 63 | 6.7% |
| Texas | 62 | 6.6% |
| North Carolina | 47 | 5.0% |
| Pennsylvania | 44 | 4.7% |
| Georgia | 32 | 3.4% |
| Arizona | 31 | 3.3% |
| Virginia | 31 | 3.3% |
| New Jersey | 30 | 3.2% |
| Other states and territories | 451 | 48.0% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 667 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 667 | 71.0% |
| Internet | 197 | 21.0% |
| TV | 53 | 5.6% |
| Radio | 12 | 1.3% |
| Accessibility | 5 | 0.5% |
| Emergency | 3 | 0.3% |
| Broadband Story | 2 | 0.2% |
Phone complaints
667 complaints were recorded in this category, representing 71.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 414 | 62.1% |
| Availability (including rural call completion) | 71 | 10.6% |
| Billing | 71 | 10.6% |
| Equipment | 47 | 7.0% |
| Number Portability (keeping your number if you change providers) | 32 | 4.8% |
| Junk Faxes | 9 | 1.3% |
| Privacy | 8 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.0% |
| Interference (including signal jammers) | 6 | 0.9% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
197 complaints were recorded in this category, representing 21.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 77 | 39.1% |
| Billing | 74 | 37.6% |
| Speed | 14 | 7.1% |
| Equipment | 12 | 6.1% |
| Interference | 12 | 6.1% |
| Privacy | 8 | 4.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
53 complaints were recorded in this category, representing 5.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 34.0% |
| Loud Commercials | 16 | 30.2% |
| Availability | 7 | 13.2% |
| Equipment | 5 | 9.4% |
| Interference | 4 | 7.5% |
| Indecency | 3 | 5.7% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.