FCC Consumer Complaints – 24 June 2022
Introduction
The Federal Communications Commission recorded 863 consumer complaints on Friday, 24 June 2022 relating to telecommunications services, this represented a decline from the 939 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 373 complaints.
Key statistics
- Total complaints
- 863
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (373)
- Most reported state/territory
- California (109)
Where the complaints came from
On 24 June 2022, the 863 complaints recorded by the Federal Communications Commission were reported from 614 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 12.6% |
| Florida | 62 | 7.2% |
| Texas | 60 | 7.0% |
| New York | 54 | 6.3% |
| Ohio | 35 | 4.1% |
| Georgia | 34 | 3.9% |
| Illinois | 31 | 3.6% |
| Pennsylvania | 30 | 3.5% |
| Michigan | 29 | 3.4% |
| Arizona | 27 | 3.1% |
| Other states and territories | 391 | 45.3% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 599 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 599 | 69.4% |
| Internet | 184 | 21.3% |
| TV | 55 | 6.4% |
| Radio | 15 | 1.7% |
| Accessibility | 8 | 0.9% |
| Broadband Story | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
599 complaints were recorded in this category, representing 69.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 373 | 62.3% |
| Billing | 78 | 13.0% |
| Availability (including rural call completion) | 61 | 10.2% |
| Equipment | 43 | 7.2% |
| Number Portability (keeping your number if you change providers) | 14 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.8% |
| Privacy | 8 | 1.3% |
| Interference (including signal jammers) | 5 | 0.8% |
| Junk Faxes | 4 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
184 complaints were recorded in this category, representing 21.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 72 | 39.1% |
| Availability | 68 | 37.0% |
| Equipment | 20 | 10.9% |
| Interference | 11 | 6.0% |
| Speed | 7 | 3.8% |
| Privacy | 6 | 3.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
55 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 43.6% |
| Availability | 12 | 21.8% |
| Loud Commercials | 11 | 20.0% |
| Indecency | 7 | 12.7% |
| Interference | 1 | 1.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.