FCC Consumer Complaints – 25 June 2022
Introduction
A total of 387 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 25 June 2022, complaint volume fell from 863 complaints the day before. The complaints came from 44 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 387
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (148)
- Most reported state/territory
- California (51)
Where the complaints came from
Across 289 cities in 44 states and territories, a total of 387 complaints were recorded on 25 June 2022. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 51 | 13.2% |
| Florida | 38 | 9.8% |
| New York | 31 | 8.0% |
| Texas | 31 | 8.0% |
| Colorado | 23 | 5.9% |
| Illinois | 16 | 4.1% |
| North Carolina | 16 | 4.1% |
| Pennsylvania | 16 | 4.1% |
| Arizona | 14 | 3.6% |
| Washington | 11 | 2.8% |
| Other states and territories | 140 | 36.2% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 235 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 235 | 60.7% |
| Internet | 107 | 27.6% |
| TV | 36 | 9.3% |
| Radio | 4 | 1.0% |
| Accessibility | 3 | 0.8% |
| Broadband Story | 1 | 0.3% |
| Emergency | 1 | 0.3% |
Phone complaints
235 complaints were recorded in this category, representing 60.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 148 | 63.0% |
| Billing | 29 | 12.3% |
| Availability (including rural call completion) | 24 | 10.2% |
| Equipment | 17 | 7.2% |
| Number Portability (keeping your number if you change providers) | 7 | 3.0% |
| Privacy | 4 | 1.7% |
| Interference (including signal jammers) | 3 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
107 complaints were recorded in this category, representing 27.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 40.2% |
| Availability | 35 | 32.7% |
| Speed | 14 | 13.1% |
| Privacy | 7 | 6.5% |
| Interference | 6 | 5.6% |
| Equipment | 2 | 1.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
36 complaints were recorded in this category, representing 9.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 30.6% |
| Indecency | 8 | 22.2% |
| Billing | 6 | 16.7% |
| Loud Commercials | 6 | 16.7% |
| Equipment | 2 | 5.6% |
| Interference | 2 | 5.6% |
| Privacy | 1 | 2.8% |
Complaints in this category covered a range of issues, including Availability, Indecency and Billing.
Unwanted calls
There were 148 complaints relating to unwanted calls on this date, representing 38.2% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (303) 479-3828 | 5 | 3.4% |
| (706) 367-8444 | 2 | 1.4% |
| (719) 387-8157 | 2 | 1.4% |
| (202) 981-5625 | 1 | 0.7% |
| (207) 420-8904 | 1 | 0.7% |
| (209) 896-4144 | 1 | 0.7% |
| (217) 282-0123 | 1 | 0.7% |
| (262) 606-0127 | 1 | 0.7% |
| (315) 522-8705 | 1 | 0.7% |
| (325) 786-4979 | 1 | 0.7% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (303) 479-3828 | 5 | 3.4% |
| (719) 387-8157 | 2 | 1.4% |
| (202) 981-5625 | 1 | 0.7% |
| (207) 420-8904 | 1 | 0.7% |
| (209) 896-4144 | 1 | 0.7% |
| (213) 434-5861 | 1 | 0.7% |
| (217) 282-0123 | 1 | 0.7% |
| (262) 701-6500 | 1 | 0.7% |
| (301) 839-2686 | 1 | 0.7% |
| (305) 970-3814 | 1 | 0.7% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (303) 479-3828 stood out as both the most frequently reported business contact number and the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.