FCC Consumer Complaints – 26 June 2022
Introduction
The Federal Communications Commission recorded 309 consumer complaints on Sunday, 26 June 2022 relating to telecommunications services, this was lower than the 387 complaints recorded the day before. Reports were received from 42 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 309
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (85)
- Most reported state/territory
- California (34)
Where the complaints came from
The 309 complaints recorded on 26 June 2022 originated from 231 cities across 42 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 34 | 11.0% |
| Minnesota | 26 | 8.4% |
| Texas | 25 | 8.1% |
| Florida | 21 | 6.8% |
| New York | 16 | 5.2% |
| Maryland | 11 | 3.6% |
| North Carolina | 11 | 3.6% |
| Illinois | 10 | 3.2% |
| Arizona | 9 | 2.9% |
| Georgia | 9 | 2.9% |
| Other states and territories | 137 | 44.3% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 175 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 175 | 56.6% |
| Internet | 94 | 30.4% |
| TV | 26 | 8.4% |
| Radio | 7 | 2.3% |
| Broadband Story | 3 | 1.0% |
| Emergency | 3 | 1.0% |
| Accessibility | 1 | 0.3% |
Phone complaints
175 complaints were recorded in this category, representing 56.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 85 | 48.6% |
| Billing | 26 | 14.9% |
| Availability (including rural call completion) | 23 | 13.1% |
| Equipment | 16 | 9.1% |
| Number Portability (keeping your number if you change providers) | 10 | 5.7% |
| Interference (including signal jammers) | 8 | 4.6% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.7% |
| Privacy | 3 | 1.7% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
94 complaints were recorded in this category, representing 30.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 41 | 43.6% |
| Billing | 23 | 24.5% |
| Speed | 18 | 19.1% |
| Equipment | 7 | 7.4% |
| Interference | 3 | 3.2% |
| Privacy | 2 | 2.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.