FCC Consumer Complaints – 27 June 2022
Introduction
On Monday, 27 June 2022, the Federal Communications Commission recorded 842 consumer complaints relating to telecommunications services, this was higher than the 309 complaints recorded the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 384 complaints.
Key statistics
- Total complaints
- 842
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (384)
- Most reported state/territory
- California (88)
Where the complaints came from
A total of 842 complaints were recorded on 27 June 2022, with reports originating from 588 cities in 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 88 | 10.5% |
| Texas | 61 | 7.2% |
| New York | 58 | 6.9% |
| Florida | 52 | 6.2% |
| Illinois | 38 | 4.5% |
| Pennsylvania | 33 | 3.9% |
| Ohio | 30 | 3.6% |
| Georgia | 29 | 3.4% |
| Kentucky | 29 | 3.4% |
| Massachusetts | 28 | 3.3% |
| Other states and territories | 396 | 47.0% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 604 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 604 | 71.7% |
| Internet | 173 | 20.5% |
| TV | 40 | 4.8% |
| Radio | 11 | 1.3% |
| Accessibility | 8 | 1.0% |
| Emergency | 4 | 0.5% |
| Broadband Story | 2 | 0.2% |
Phone complaints
604 complaints were recorded in this category, representing 71.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 384 | 63.6% |
| Billing | 65 | 10.8% |
| Availability (including rural call completion) | 62 | 10.3% |
| Equipment | 45 | 7.5% |
| Number Portability (keeping your number if you change providers) | 20 | 3.3% |
| Privacy | 11 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.3% |
| Junk Faxes | 5 | 0.8% |
| Interference (including signal jammers) | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
173 complaints were recorded in this category, representing 20.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 64 | 37.0% |
| Billing | 59 | 34.1% |
| Speed | 17 | 9.8% |
| Privacy | 14 | 8.1% |
| Equipment | 11 | 6.4% |
| Interference | 8 | 4.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
40 complaints were recorded in this category, representing 4.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 40.0% |
| Availability | 8 | 20.0% |
| Indecency | 7 | 17.5% |
| Loud Commercials | 6 | 15.0% |
| Equipment | 1 | 2.5% |
| Interference | 1 | 2.5% |
| Privacy | 1 | 2.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.