FCC Consumer Complaints – 28 June 2022
Introduction
A total of 909 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 28 June 2022, complaint volume increased from 842 complaints the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 426 complaints.
Key statistics
- Total complaints
- 909
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (426)
- Most reported state/territory
- California (139)
Where the complaints came from
A total of 909 complaints were recorded on 28 June 2022, with reports originating from 612 cities in 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 139 | 15.3% |
| Texas | 82 | 9.0% |
| New York | 51 | 5.6% |
| Florida | 49 | 5.4% |
| North Carolina | 35 | 3.9% |
| Virginia | 35 | 3.9% |
| Pennsylvania | 34 | 3.7% |
| Georgia | 33 | 3.6% |
| Illinois | 29 | 3.2% |
| Ohio | 29 | 3.2% |
| Other states and territories | 391 | 43.0% |
Location highlight
Complaints in California were reported across 81 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. The largest number of complaints fell within Phone, which accounted for 652 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 652 | 71.7% |
| Internet | 188 | 20.7% |
| TV | 45 | 5.0% |
| Radio | 16 | 1.8% |
| Broadband Story | 3 | 0.3% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
652 complaints were recorded in this category, representing 71.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 426 | 65.3% |
| Billing | 70 | 10.7% |
| Availability (including rural call completion) | 59 | 9.0% |
| Equipment | 35 | 5.4% |
| Number Portability (keeping your number if you change providers) | 24 | 3.7% |
| Junk Faxes | 11 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.4% |
| Privacy | 9 | 1.4% |
| Interference (including signal jammers) | 6 | 0.9% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
188 complaints were recorded in this category, representing 20.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 76 | 40.4% |
| Billing | 70 | 37.2% |
| Speed | 13 | 6.9% |
| Interference | 11 | 5.9% |
| Privacy | 10 | 5.3% |
| Equipment | 8 | 4.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
45 complaints were recorded in this category, representing 5.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 33.3% |
| Availability | 13 | 28.9% |
| Indecency | 10 | 22.2% |
| Privacy | 3 | 6.7% |
| Equipment | 2 | 4.4% |
| Loud Commercials | 2 | 4.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.