FCC Consumer Complaints – 29 June 2022
Introduction
A total of 835 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 29 June 2022, complaint volume fell from 909 complaints the day before. Submissions were made from 52 states and territories, with California accounting for the highest number of complaints at 142. Unwanted Calls was the most frequently reported issue, with 382 complaints recorded.
Key statistics
- Total complaints
- 835
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (382)
- Most reported state/territory
- California (142)
Where the complaints came from
Reports recorded on 29 June 2022 show 835 complaints originating from 556 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 142 | 17.0% |
| Texas | 54 | 6.5% |
| Florida | 52 | 6.2% |
| Ohio | 43 | 5.1% |
| New York | 41 | 4.9% |
| Illinois | 37 | 4.4% |
| North Carolina | 28 | 3.4% |
| Pennsylvania | 28 | 3.4% |
| Georgia | 27 | 3.2% |
| Michigan | 27 | 3.2% |
| Other states and territories | 353 | 42.3% |
What the complaints were about
The complaints recorded on this date fell into 8 different complaint categories. Phone accounted for the largest share, with 582 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 582 | 69.7% |
| Internet | 171 | 20.5% |
| TV | 64 | 7.7% |
| Radio | 8 | 1.0% |
| Emergency | 6 | 0.7% |
| Broadband Story | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
582 complaints were recorded in this category, representing 69.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 382 | 65.6% |
| Billing | 59 | 10.1% |
| Availability (including rural call completion) | 42 | 7.2% |
| Equipment | 42 | 7.2% |
| Number Portability (keeping your number if you change providers) | 21 | 3.6% |
| Privacy | 11 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.2% |
| Interference (including signal jammers) | 7 | 1.2% |
| Junk Faxes | 3 | 0.5% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
171 complaints were recorded in this category, representing 20.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 72 | 42.1% |
| Billing | 66 | 38.6% |
| Speed | 9 | 5.3% |
| Equipment | 8 | 4.7% |
| Interference | 8 | 4.7% |
| Privacy | 8 | 4.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
64 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 42.2% |
| Loud Commercials | 14 | 21.9% |
| Availability | 7 | 10.9% |
| Equipment | 7 | 10.9% |
| Indecency | 6 | 9.4% |
| Privacy | 3 | 4.7% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.