FCC Consumer Complaints – 30 June 2022
Introduction
On 30 June 2022, 909 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 835 complaints the previous day. The complaints came from 53 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 438 complaints.
Key statistics
- Total complaints
- 909
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (438)
- Most reported state/territory
- California (117)
Where the complaints came from
A total of 909 complaints were recorded on 30 June 2022, with reports originating from 623 cities in 53 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. Despite the overall distribution, a notable concentration at the city level was observed in Nevada, where Las vegas accounted for 22 of the 30 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 117 | 12.9% |
| Florida | 61 | 6.7% |
| Texas | 60 | 6.6% |
| New York | 51 | 5.6% |
| Virginia | 43 | 4.7% |
| Pennsylvania | 35 | 3.9% |
| Nevada | 30 | 3.3% |
| Massachusetts | 28 | 3.1% |
| New Jersey | 27 | 3.0% |
| Washington | 27 | 3.0% |
| Other states and territories | 428 | 47.1% |
Location highlights
- Complaints in Nevada were heavily concentrated in Las vegas, which accounted for the majority of reports within the state.
- California had the widest distribution of complaints, with reports originating from 70 different cities.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 659 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 659 | 72.5% |
| Internet | 163 | 17.9% |
| TV | 61 | 6.7% |
| Radio | 16 | 1.8% |
| Emergency | 5 | 0.6% |
| Request for Dispute Assistance | 3 | 0.3% |
| Accessibility | 2 | 0.2% |
Phone complaints
659 complaints were recorded in this category, representing 72.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 438 | 66.5% |
| Billing | 72 | 10.9% |
| Availability (including rural call completion) | 55 | 8.3% |
| Equipment | 32 | 4.9% |
| Number Portability (keeping your number if you change providers) | 27 | 4.1% |
| Privacy | 11 | 1.7% |
| Interference (including signal jammers) | 8 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.8% |
| Junk Faxes | 3 | 0.5% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
163 complaints were recorded in this category, representing 17.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 66 | 40.5% |
| Billing | 52 | 31.9% |
| Speed | 16 | 9.8% |
| Interference | 14 | 8.6% |
| Equipment | 9 | 5.5% |
| Privacy | 6 | 3.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
61 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 47.5% |
| Availability | 18 | 29.5% |
| Loud Commercials | 10 | 16.4% |
| Indecency | 3 | 4.9% |
| Interference | 1 | 1.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.