FCC Consumer Complaints – 1 July 2022
Introduction
The Federal Communications Commission recorded 786 consumer complaints on 1 July 2022 relating to telecommunications services, this was lower than the 909 complaints recorded the previous day. The complaints came from 51 states and territories, with California recording the largest share of reports at 107 complaints. Complaints were most commonly associated with Unwanted Calls, accounting for 384 complaints.
Key statistics
- Total complaints
- 786
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (384)
- Most reported state/territory
- California (107)
Where the complaints came from
The 786 complaints recorded on 1 July 2022 were submitted from 537 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. Despite the overall distribution, a notable concentration at the city level was observed in Kentucky, where Frankfort accounted for 19 of the 31 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 107 | 13.6% |
| Florida | 53 | 6.7% |
| New York | 53 | 6.7% |
| Texas | 44 | 5.6% |
| Virginia | 32 | 4.1% |
| Kentucky | 31 | 3.9% |
| North Carolina | 30 | 3.8% |
| Ohio | 30 | 3.8% |
| Pennsylvania | 27 | 3.4% |
| Georgia | 26 | 3.3% |
| Other states and territories | 353 | 44.9% |
Location highlight
A large share of complaints in Kentucky originated from Frankfort, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 570 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 570 | 72.5% |
| Internet | 154 | 19.6% |
| TV | 51 | 6.5% |
| Radio | 6 | 0.8% |
| Accessibility | 3 | 0.4% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
570 complaints were recorded in this category, representing 72.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 384 | 67.4% |
| Availability (including rural call completion) | 66 | 11.6% |
| Billing | 51 | 8.9% |
| Equipment | 22 | 3.9% |
| Number Portability (keeping your number if you change providers) | 21 | 3.7% |
| Cramming (unauthorized charges on your phone bill) | 12 | 2.1% |
| Privacy | 7 | 1.2% |
| Interference (including signal jammers) | 3 | 0.5% |
| Junk Faxes | 3 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
154 complaints were recorded in this category, representing 19.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 56 | 36.4% |
| Billing | 49 | 31.8% |
| Speed | 15 | 9.7% |
| Interference | 13 | 8.4% |
| Equipment | 12 | 7.8% |
| Privacy | 9 | 5.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
51 complaints were recorded in this category, representing 6.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 35.3% |
| Availability | 13 | 25.5% |
| Loud Commercials | 12 | 23.5% |
| Indecency | 5 | 9.8% |
| Equipment | 3 | 5.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.