FCC Consumer Complaints – 2 July 2022
Introduction
On 2 July 2022, 410 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 786 complaints recorded the previous day. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 134 complaints recorded.
Key statistics
- Total complaints
- 410
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (134)
- Most reported state/territory
- California (54)
Where the complaints came from
On 2 July 2022, the 410 complaints recorded by the Federal Communications Commission were reported from 314 cities across 48 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 54 | 13.2% |
| Texas | 42 | 10.2% |
| Florida | 27 | 6.6% |
| New York | 22 | 5.4% |
| Arizona | 18 | 4.4% |
| Michigan | 18 | 4.4% |
| North Carolina | 16 | 3.9% |
| Ohio | 14 | 3.4% |
| Connecticut | 11 | 2.7% |
| Massachusetts | 11 | 2.7% |
| Other states and territories | 177 | 43.2% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 251 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 251 | 61.2% |
| Internet | 120 | 29.3% |
| TV | 25 | 6.1% |
| Radio | 11 | 2.7% |
| Accessibility | 2 | 0.5% |
| Emergency | 1 | 0.2% |
Phone complaints
251 complaints were recorded in this category, representing 61.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 134 | 53.4% |
| Availability (including rural call completion) | 47 | 18.7% |
| Billing | 20 | 8.0% |
| Equipment | 17 | 6.8% |
| Number Portability (keeping your number if you change providers) | 14 | 5.6% |
| Cramming (unauthorized charges on your phone bill) | 7 | 2.8% |
| Privacy | 6 | 2.4% |
| Interference (including signal jammers) | 4 | 1.6% |
| Slamming (change of your carrier without permission) | 2 | 0.8% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
120 complaints were recorded in this category, representing 29.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 48 | 40.0% |
| Billing | 36 | 30.0% |
| Speed | 14 | 11.7% |
| Privacy | 9 | 7.5% |
| Interference | 8 | 6.7% |
| Equipment | 5 | 4.2% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.