FCC Consumer Complaints – 3 July 2022
Introduction
On Sunday, 3 July 2022, 320 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 410 complaints the day before. Reports were received from 44 states and territories, with Mississippi recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 118 complaints.
Key statistics
- Total complaints
- 320
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (118)
- Most reported state/territory
- Mississippi (43)
Where the complaints came from
On 3 July 2022, the 320 complaints recorded by the Federal Communications Commission were reported from 223 cities across 44 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, a significant concentration was observed in Mississippi, where Vicksburg accounted for 41 of the 43 complaints recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Mississippi | 43 | 13.4% |
| California | 27 | 8.4% |
| Louisiana | 19 | 5.9% |
| New York | 19 | 5.9% |
| Texas | 19 | 5.9% |
| Florida | 17 | 5.3% |
| Georgia | 14 | 4.4% |
| Colorado | 10 | 3.1% |
| Indiana | 10 | 3.1% |
| Kentucky | 10 | 3.1% |
| Other states and territories | 132 | 41.3% |
Location highlights
- Complaints reported in Mississippi originated from two cities, Vicksburg and Horn lake.
- Complaint activity in Mississippi was almost entirely concentrated in Vicksburg.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 203 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 203 | 63.4% |
| Internet | 80 | 25.0% |
| TV | 25 | 7.8% |
| Radio | 9 | 2.8% |
| Accessibility | 2 | 0.6% |
| Broadband Story | 1 | 0.3% |
Phone complaints
203 complaints were recorded in this category, representing 63.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 118 | 58.1% |
| Equipment | 24 | 11.8% |
| Availability (including rural call completion) | 22 | 10.8% |
| Billing | 21 | 10.3% |
| Number Portability (keeping your number if you change providers) | 7 | 3.4% |
| Interference (including signal jammers) | 6 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.5% |
| Privacy | 2 | 1.0% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Equipment, Availability (including rural call completion) and Billing among the most common.
Internet complaints
80 complaints were recorded in this category, representing 25.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 36.3% |
| Availability | 25 | 31.3% |
| Interference | 11 | 13.8% |
| Speed | 8 | 10.0% |
| Privacy | 4 | 5.0% |
| Equipment | 3 | 3.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.