FCC Consumer Complaints – 4 July 2022
Introduction
On 4 July 2022, the Federal Communications Commission recorded 353 consumer complaints relating to telecommunications services, this represented an increase from the 320 complaints recorded the day before. The complaints came from 42 states and territories, with Texas reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 139 complaints.
Key statistics
- Total complaints
- 353
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (139)
- Most reported state/territory
- Texas (41)
Where the complaints came from
The 353 complaints recorded on 4 July 2022 originated from 248 cities across 42 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 41 | 11.6% |
| California | 33 | 9.3% |
| Louisiana | 22 | 6.2% |
| Florida | 17 | 4.8% |
| Colorado | 16 | 4.5% |
| New York | 15 | 4.2% |
| Pennsylvania | 15 | 4.2% |
| Illinois | 14 | 4.0% |
| North Carolina | 12 | 3.4% |
| Virginia | 12 | 3.4% |
| Other states and territories | 156 | 44.2% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 217 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 217 | 61.5% |
| Internet | 95 | 26.9% |
| TV | 31 | 8.8% |
| Emergency | 4 | 1.1% |
| Radio | 4 | 1.1% |
| Accessibility | 2 | 0.6% |
Phone complaints
217 complaints were recorded in this category, representing 61.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 139 | 64.1% |
| Availability (including rural call completion) | 33 | 15.2% |
| Billing | 21 | 9.7% |
| Number Portability (keeping your number if you change providers) | 8 | 3.7% |
| Equipment | 7 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.8% |
| Interference (including signal jammers) | 2 | 0.9% |
| Privacy | 2 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Number Portability (keeping your number if you change providers).
Internet complaints
95 complaints were recorded in this category, representing 26.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 29.5% |
| Speed | 24 | 25.3% |
| Availability | 23 | 24.2% |
| Interference | 9 | 9.5% |
| Privacy | 8 | 8.4% |
| Equipment | 3 | 3.2% |
The remaining complaints in this category were spread across several issues, including Billing, Speed and Availability.
TV complaints
31 complaints were recorded in this category, representing 8.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 10 | 32.3% |
| Availability | 8 | 25.8% |
| Billing | 7 | 22.6% |
| Indecency | 4 | 12.9% |
| Equipment | 1 | 3.2% |
| Interference | 1 | 3.2% |
The remaining complaints in this category were spread across several issues, including Loud Commercials, Availability and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.