FCC Consumer Complaints – 15 June 2022
Introduction
The Federal Communications Commission recorded 912 consumer complaints on Wednesday, 15 June 2022 relating to telecommunications services, this represented a decline from the 1006 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 443 complaints recorded.
Key statistics
- Total complaints
- 912
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (443)
- Most reported state/territory
- California (118)
Where the complaints came from
Reports recorded on 15 June 2022 show 912 complaints originating from 632 cities across 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 118 | 12.9% |
| Texas | 82 | 9.0% |
| New York | 55 | 6.0% |
| Florida | 54 | 5.9% |
| North Carolina | 38 | 4.2% |
| Ohio | 37 | 4.1% |
| Georgia | 33 | 3.6% |
| Illinois | 31 | 3.4% |
| New Jersey | 30 | 3.3% |
| Virginia | 27 | 3.0% |
| Other states and territories | 407 | 44.6% |
Location highlight
Complaints in California were reported across 66 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 664 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 664 | 72.8% |
| Internet | 180 | 19.7% |
| TV | 46 | 5.0% |
| Radio | 11 | 1.2% |
| Emergency | 7 | 0.8% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
664 complaints were recorded in this category, representing 72.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 443 | 66.7% |
| Availability (including rural call completion) | 68 | 10.2% |
| Billing | 60 | 9.0% |
| Equipment | 33 | 5.0% |
| Number Portability (keeping your number if you change providers) | 26 | 3.9% |
| Junk Faxes | 11 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.2% |
| Privacy | 8 | 1.2% |
| Interference (including signal jammers) | 5 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
180 complaints were recorded in this category, representing 19.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 80 | 44.4% |
| Billing | 56 | 31.1% |
| Speed | 17 | 9.4% |
| Interference | 12 | 6.7% |
| Privacy | 8 | 4.4% |
| Equipment | 7 | 3.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
46 complaints were recorded in this category, representing 5.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 52.2% |
| Availability | 12 | 26.1% |
| Equipment | 4 | 8.7% |
| Indecency | 3 | 6.5% |
| Loud Commercials | 2 | 4.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.