FCC Consumer Complaints – 16 June 2022
Introduction
The Federal Communications Commission recorded 920 consumer complaints on 16 June 2022 relating to telecommunications services, complaint volume increased from 912 complaints the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 452 complaints recorded.
Key statistics
- Total complaints
- 920
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (452)
- Most reported state/territory
- California (127)
Where the complaints came from
The 920 complaints recorded on 16 June 2022 were submitted from 612 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 127 | 13.8% |
| New York | 86 | 9.3% |
| Texas | 51 | 5.5% |
| Florida | 50 | 5.4% |
| Pennsylvania | 41 | 4.5% |
| Georgia | 39 | 4.2% |
| Arizona | 37 | 4.0% |
| Ohio | 33 | 3.6% |
| Illinois | 30 | 3.3% |
| North Carolina | 30 | 3.3% |
| Other states and territories | 395 | 42.9% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 674 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 674 | 73.3% |
| Internet | 197 | 21.4% |
| TV | 30 | 3.3% |
| Radio | 13 | 1.4% |
| Emergency | 3 | 0.3% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
674 complaints were recorded in this category, representing 73.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 452 | 67.1% |
| Availability (including rural call completion) | 64 | 9.5% |
| Billing | 58 | 8.6% |
| Equipment | 39 | 5.8% |
| Number Portability (keeping your number if you change providers) | 28 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.6% |
| Junk Faxes | 11 | 1.6% |
| Interference (including signal jammers) | 5 | 0.7% |
| Privacy | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
197 complaints were recorded in this category, representing 21.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 77 | 39.1% |
| Billing | 62 | 31.5% |
| Speed | 22 | 11.2% |
| Equipment | 18 | 9.1% |
| Interference | 9 | 4.6% |
| Privacy | 9 | 4.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
30 complaints were recorded in this category, representing 3.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 43.3% |
| Availability | 5 | 16.7% |
| Equipment | 4 | 13.3% |
| Indecency | 4 | 13.3% |
| Loud Commercials | 3 | 10.0% |
| Interference | 1 | 3.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.