FCC Consumer Complaints – 14 June 2022
Introduction
On Tuesday, 14 June 2022, the Federal Communications Commission recorded 1006 consumer complaints relating to telecommunications services, complaint volume increased from 859 complaints the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 491 complaints.
Key statistics
- Total complaints
- 1006
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (491)
- Most reported state/territory
- California (106)
Where the complaints came from
Reports recorded on 14 June 2022 show 1006 complaints originating from 657 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 106 | 10.5% |
| Texas | 93 | 9.2% |
| Florida | 65 | 6.5% |
| New York | 56 | 5.6% |
| Georgia | 41 | 4.1% |
| Ohio | 40 | 4.0% |
| Pennsylvania | 38 | 3.8% |
| Virginia | 38 | 3.8% |
| Washington | 38 | 3.8% |
| Illinois | 33 | 3.3% |
| Other states and territories | 458 | 45.5% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 729 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 729 | 72.5% |
| Internet | 221 | 22.0% |
| TV | 46 | 4.6% |
| Radio | 5 | 0.5% |
| Accessibility | 4 | 0.4% |
| Emergency | 1 | 0.1% |
Phone complaints
729 complaints were recorded in this category, representing 72.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 491 | 67.4% |
| Billing | 73 | 10.0% |
| Availability (including rural call completion) | 70 | 9.6% |
| Equipment | 32 | 4.4% |
| Number Portability (keeping your number if you change providers) | 25 | 3.4% |
| Junk Faxes | 14 | 1.9% |
| Privacy | 10 | 1.4% |
| Interference (including signal jammers) | 6 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
221 complaints were recorded in this category, representing 22.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 92 | 41.6% |
| Billing | 83 | 37.6% |
| Equipment | 13 | 5.9% |
| Interference | 13 | 5.9% |
| Speed | 13 | 5.9% |
| Privacy | 7 | 3.2% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
46 complaints were recorded in this category, representing 4.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 16 | 34.8% |
| Billing | 15 | 32.6% |
| Loud Commercials | 7 | 15.2% |
| Indecency | 3 | 6.5% |
| Equipment | 2 | 4.3% |
| Interference | 2 | 4.3% |
| Privacy | 1 | 2.2% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.