FCC Consumer Complaints – 9 June 2022
Introduction
The Federal Communications Commission recorded 901 consumer complaints on Thursday, 9 June 2022 relating to telecommunications services, this was lower than the 926 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 472 complaints.
Key statistics
- Total complaints
- 901
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (472)
- Most reported state/territory
- California (112)
Where the complaints came from
The 901 complaints recorded on 9 June 2022 originated from 639 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 112 | 12.4% |
| Florida | 77 | 8.5% |
| Texas | 71 | 7.9% |
| New York | 61 | 6.8% |
| Ohio | 44 | 4.9% |
| North Carolina | 31 | 3.4% |
| Pennsylvania | 31 | 3.4% |
| Colorado | 29 | 3.2% |
| Illinois | 26 | 2.9% |
| Louisiana | 25 | 2.8% |
| Other states and territories | 394 | 43.7% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 662 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 662 | 73.5% |
| Internet | 168 | 18.6% |
| TV | 49 | 5.4% |
| Radio | 15 | 1.7% |
| Emergency | 6 | 0.7% |
| Accessibility | 1 | 0.1% |
Phone complaints
662 complaints were recorded in this category, representing 73.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 472 | 71.3% |
| Billing | 62 | 9.4% |
| Availability (including rural call completion) | 52 | 7.9% |
| Equipment | 34 | 5.1% |
| Number Portability (keeping your number if you change providers) | 17 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.4% |
| Junk Faxes | 6 | 0.9% |
| Privacy | 6 | 0.9% |
| Interference (including signal jammers) | 3 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
168 complaints were recorded in this category, representing 18.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 66 | 39.3% |
| Availability | 61 | 36.3% |
| Speed | 14 | 8.3% |
| Interference | 13 | 7.7% |
| Equipment | 11 | 6.5% |
| Privacy | 3 | 1.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
49 complaints were recorded in this category, representing 5.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 16 | 32.7% |
| Billing | 12 | 24.5% |
| Equipment | 7 | 14.3% |
| Loud Commercials | 6 | 12.2% |
| Indecency | 3 | 6.1% |
| Interference | 2 | 4.1% |
| Privacy | 2 | 4.1% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Equipment.
Unwanted calls
There were 472 complaints relating to unwanted calls on this date, representing 52.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 790-2369 | 13 | 2.8% |
| (844) 544-1983 | 9 | 1.9% |
| (877) 811-0730 | 5 | 1.1% |
| (555) 555-5555 | 3 | 0.6% |
| (212) 776-4943 | 2 | 0.4% |
| (513) 689-3353 | 2 | 0.4% |
| (703) 757-7785 | 2 | 0.4% |
| (817) 803-8688 | 2 | 0.4% |
| (843) 567-1221 | 2 | 0.4% |
| (855) 912-1670 | 2 | 0.4% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 790-2369 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.